Repair and servicing of vehicles according to dealer / distributor standards and within the flat rate
Establish parts required for service / repair to be performed and ensured correct parts are ordered
Report to Service Foreman promptly on any additional work required
Obtain authorization prior to carrying out any additional work
Advise Management prior to fitting any major parts outside the norm for routine servicing / repair
Obtain technical information from Mercedes-Benz technical information systems on problematic repairs
Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
Adhere to laid down workshop policies and procedures
Note the description of all work performed on the back of Repair Order if required
Place all used parts on cash repairs in plastic bag, except oil & fuel filters, and place in vehicle boot
All warranty replaced parts to be tagged according to laid down rules, and handed to Parts Dept.
Ensure all oils and parts used are booked out on Repair Order
Ensure vehicle is kept as clean as possible, and use all protective items supplied
Ensure work bay is kept safe, clean and tidy
Ensure time started and completed are entered on Repair Order (Clocking)
Report any faulty and / or broken equipment is reported to management
Ensure all special tools and equipment are used with utmost care
To possess a complete set of tools, as per distributor requirements, and maintain in good working order
Always ensure a neat appearance - overalls to be changed after repairs
Maintain cordial relationship with workshop staff
Training as per HQS Requirements
Standby and after hours servicing as per Service Foreman arrangements
Accept responsibility for apprentices / helpers and impart through training / explanation / practice, the necessary skills required to perform the job correctly, and thereafter to inspect / monitor the work and rectify any problems ![]()
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