Account Manager Healthcare Durban

Gcubed

Durban, KwaZulu-Natal

6d ago

source : findojobs-za

A leading company that specialises in document solutions is looking for an Account Manager to join their team in Durban.*KEY RESPONSIBILITIES

In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily :

Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services the companyprovides.

Engages with clients on a regular basis to maintain sound relationships.

Acts as primary contact between clients and Metrofile for purposes of :

negotiating prices within the parameters of the Authority Framework

providing customised solutions

problem / issue resolution

Stays abreast of and informs the General Manager / Sector Head of changing market and competitor trends.

Maintains a current and updated database on all clients in own portfolio.

Keeps informed of legislative requirements pertaining to document & records management.

Ensures effective classification of client information to ensure fast and accurate retrieval.

Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.

Compiles and reports on boxes past due on a quarterly basis.

Develop Account Plans as agreed with General Manager / Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.

Reports sales and service statistics to the General Manager / Sector Head on a weekly basis.

Ensures that the service offering provided satisfies customers needs and identifies leads across their allocated Sector Heads within their Portfolios.

Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.

Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.

Ensure that clients portfolios data integrity is accurately maintained.

Assists with preparing and presenting business proposals to both existing and new potential customers

Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.

Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.

Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.*MINIMUM QUALIFICATIONS, EXPERIENCE* The requirements listed below are representative of the knowledge, skill, and / or ability required.

3 year Degree / Diploma / Higher Diploma in Sales / Marketing / Retail Management

At least 8 years experience in a sales / business development role preferably in Information Services / Warehousing / Logistics or similar environment

Postgraduate qualification in business administration will be highly advantageous

Account management experience in document management and archival related or similar industry sales will be preferable

Must have experience working in the Healthcare Sector

Must have business to business (B2B) experience

Must have excellent track record in delivering high level sales presentations

Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets

Must have excellent communication and interpersonal skills.

Must have a flair and drive for sales

Must hardworking and solutions driven

Must be a team player

Must have business acumen and be able to communicate with senior to top management levels

Must be prepared to travel between sites / clients

Must be highly computer literate

Demonstrate excellent organisational skills

Must have experience in tender document preparation

Must have own vehicle and valid drivers licence*MINIMUM QUALIFICATIONS, EXPERIENCE* The requirements listed below are representative of the knowledge, skill, and / or ability required.