Account Manager Healthcare Durban
Gcubed
Durban, KwaZulu-Natal
6d ago
source : findojobs-za

A leading company that specialises in document solutions is looking for an Account Manager to join their team in Durban.*KEY RESPONSIBILITIES

  • In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily :
  • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services the companyprovides.
  • Engages with clients on a regular basis to maintain sound relationships.
  • Acts as primary contact between clients and Metrofile for purposes of :
  • negotiating prices within the parameters of the Authority Framework
  • providing customised solutions
  • problem / issue resolution
  • Stays abreast of and informs the General Manager / Sector Head of changing market and competitor trends.
  • Maintains a current and updated database on all clients in own portfolio.
  • Keeps informed of legislative requirements pertaining to document & records management.
  • Ensures effective classification of client information to ensure fast and accurate retrieval.
  • Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
  • Compiles and reports on boxes past due on a quarterly basis.
  • Develop Account Plans as agreed with General Manager / Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.
  • Reports sales and service statistics to the General Manager / Sector Head on a weekly basis.
  • Ensures that the service offering provided satisfies customers needs and identifies leads across their allocated Sector Heads within their Portfolios.
  • Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
  • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
  • Ensure that clients portfolios data integrity is accurately maintained.
  • Assists with preparing and presenting business proposals to both existing and new potential customers
  • Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
  • Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
  • Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.*MINIMUM QUALIFICATIONS, EXPERIENCE* The requirements listed below are representative of the knowledge, skill, and / or ability required.
  • 3 year Degree / Diploma / Higher Diploma in Sales / Marketing / Retail Management
  • At least 8 years experience in a sales / business development role preferably in Information Services / Warehousing / Logistics or similar environment
  • Postgraduate qualification in business administration will be highly advantageous
  • Account management experience in document management and archival related or similar industry sales will be preferable
  • Must have experience working in the Healthcare Sector
  • Must have business to business (B2B) experience
  • Must have excellent track record in delivering high level sales presentations
  • Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
  • Must have excellent communication and interpersonal skills.
  • Must have a flair and drive for sales
  • Must hardworking and solutions driven
  • Must be a team player
  • Must have business acumen and be able to communicate with senior to top management levels
  • Must be prepared to travel between sites / clients
  • Must be highly computer literate
  • Demonstrate excellent organisational skills
  • Must have experience in tender document preparation
  • Must have own vehicle and valid drivers licence*MINIMUM QUALIFICATIONS, EXPERIENCE* The requirements listed below are representative of the knowledge, skill, and / or ability required.
  • 3 year Degree / Diploma / Higher Diploma in Sales / Marketing / Retail Management
  • At least 8 years experience in a sales / business development role preferably in Information Services / Warehousing / Logistics or similar environment
  • Postgraduate qualification in business administration will be highly advantageous
  • Account management experience in document management and archival related or similar industry sales will be preferable
  • Must have experience working in the Healthcare Sector
  • Must have business to business (B2B) experience
  • Must have excellent track record in delivering high level sales presentations
  • Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
  • Must have excellent communication and interpersonal skills.
  • Must have a flair and drive for sales
  • Must hardworking and solutions driven
  • Must be a team player
  • Must have business acumen and be able to communicate with senior to top management levels
  • Must be prepared to travel between sites / clients
  • Must be highly computer literate
  • Demonstrate excellent organisational skills
  • Must have experience in tender document preparation
  • Must have own vehicle and valid drivers licence
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