Skill Hunters
Gauteng, Gauteng, za
2d ago
source : Ecadoo

Senior Team Lead Application Support Introduction This company believe in adding value to their customers entire supply chain They need a Senior Team Lead to join the team This position requires at least 3 5 years experience Apply now Description Managing the number of incidents and escalation from Internal and External customers Work load management ensuring Customer SLA s are met Application and System analysis to be clearly defined and documented for continues improvement of Applications Customer data analysis must be managed accordingly to the business SLA s with customers Meetings Change Management CAB Team meetings Global IT Ops meeting Attend Management meetings with Line Manager Reporting Incident reports SLA Open and Closed incidents SLA Billing report Changes Deployed and Roll Backs Incident Management reports P1 P3 Management Analysis report on Performance management of Systems Include Trend analysis Monitor all team members and provide necessary advice and guidance Manage all SSL certificates and Access related requests Apply Global Group IT Standards Compliancy across all environments 3rd Level Application Support and Standby after hours support Profile BSc BComm degree or 3 year Diploma minimum National Diploma in Information Technology or Higher Microsoft SQL Server 5 years experience in Web based applications Windows Server Support Senior Microsoft office skills Network and DC understanding Driver s license own reliable transport Experience dealing with end users vendors senior management and clients Minimum 5 years in production support environment and Web based applications Microsoft SQL Server qualification or equivalent years of experience Minimum of 3 years in Management and Windows Server Support

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