Assistant Hotel Manager
Proactive Recruitment
Franschhoek, South Africa
4d ago
source : Job Placements

MAIN RESPONSIBILITIES :

  • Responsible for managing the full operations, service, logistics and activities of the Hotel Team, under the guidance of the Hotel Manager.
  • Ensure that guests receive exception all levels of personalised service while working closely with the relevant Hotel Teams and Hotel Manager.
  • Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.
  • Develop, implement and monitor systems and methods that capture and communicate guest preferences, likes and dislikes as appropriate, without compromising their privacy.
  • In conjunction with HR, support the selection of appropriately competent employees who reflect a high degree of service orientation, professional charm and who can uphold the company values.
  • Create an environment that contributes to highly positive employee engagement and commitment to the job.
  • Implement practices and activities to support the continued development of leaders and employees.
  • Monitor department attendance and leave balances to prevent unnecessary expenditure on staffing.
  • Liaise with al l3rd party partners regarding day-to-day operations.
  • Ensure that the hotel achieves its financial objectives, as well as guests satisfaction requirements.
  • Monitor the usage of equipment and consumption of stock.
  • Work closely with finance and purchasing, to ensure inventory and par stock levels are appropriate to ensure consistent levels of quality service.
  • Have an in-depth knowledge and understanding of all F&B processes and procedures with a strong knowledge of food, wine & spirits.
  • Skills and Attributes :

  • Ability to confidently operate within a fast-paced and challenging environment.
  • Effective complaint handling.
  • Demonstrate exceptional organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Exhibit strategic thinking to ensure the hotel operations are improving and innovative.
  • Personal and professional integrity of the highest standard.
  • Experience and skills :

  • Minimum of 3- 5 years Assistant Hotel Management or Senior Duty management experience within a 5*Hotel / Property
  • Tertiary qualification in Hospitality or Hotel Management beneficial
  • Advanced computer skills including MS Office, including Gmail and internet.
  • Experience with Protel PMS advantageous.
  • Valid drivers licence.
  • Fully vaccinated.
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