Customs Brokerage Manager
Cape Town, WC, za
6d ago

Job Description

To develop and manage the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture.

To stay in adherence to the company’s policy, procedures and business code of conduct.

People :

Train, motivate, challenge and mentor other employees

Conduct annual reviews for employee retention program against company and job expectations

Create personal development plan with each employee. Set up, plan training and follow-up

Identify, develop and mentor your No. 2

Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans

Ensure new hires go through the new hire development map within the first 6 months

Conduct regular interviews with potential new personnel

Review department goals and business plan periodically with staff to ensure buy-in and accountability

Operations :

Ensure no duty / VAT unbilled

Ensure all classification instructions for all shipments for all customers

Ensure all Customs Authorizations are valid Transit guarantees, customer IPR / OPR / Warehousing authorizations

Monitor undischarged Transit forms

Monitor duty deferment usage and levels

Monitor license / visa applications

Ensure all documentation present for archiving purposes

Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)


Make 5 calls per week Retention / Sales

Ensure all new business is transitioned correctly

Report all calls - sales and retention activities in CRM

Issuance of customs proposal

Finance :

Follow up the customs guarantee for various operations

Follow up refunds with customs authorities

Follow AR report review, delegate, chase

Ensure every account has a credit limit and check for credit extension when needed

Department P&L review, identify, plan

Compliance :

Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

  • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings
  • Culture :

    Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

    Systems :

    Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)

    Be open to implementing new system changes and enhancements with your team.

    Audit of files in accordance to AEO

    Management of customs system

    Send client report requests through the available database (expo request, expo reporting)

    Set the tone of this environment within your team.

    Audit of files in accordance to AEO

    Management of customs system

  • Send client report requests through the available database (expo request, expo reporting)
  • Knowledge :

    Expeditors company policies and procedures knowledge

    A good understanding of Expeditors’ products, services and systems

    Strong market and competition knowledge

    Good knowledge of customs brokerage process and system essential

    Good knowledge of customs legislation, especially with regards to classification, valuation and origin

    Understanding of ocean, transcon and air documentation process

    Knowledge of air, road and ocean transport

    Good knowledge of incoterms

    Hazardous Materials certification (preferred)

    Well rounded knowledge of the customs tariff and customs system

    Working knowledge and experience of the customs regulations

    Skills :

    Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

    Good Microsoft Office skills (Excel, Word etc.).

    Pro-active, strong organizational skills.

    Fluent in English

    Proven negotiation skills

    The ability to troubleshoot and solve problems quickly and effectively

    The ability to maintain a privileged relationships with the customs authorities

    Behaviours : Emotional resilience

    Emotional resilience

    Self-reflecting and open to feedback

    Initiative and ability to work in autonomy

    Role model of integrity and pride for all employees

    Proven leadership attitude and background

    Education and Experience :

    Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level

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