Job Description
To develop and manage the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture.
To stay in adherence to the company’s policy, procedures and business code of conduct.
People :
Train, motivate, challenge and mentor other employees
Conduct annual reviews for employee retention program against company and job expectations
Create personal development plan with each employee. Set up, plan training and follow-up
Identify, develop and mentor your No. 2
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
Ensure new hires go through the new hire development map within the first 6 months
Conduct regular interviews with potential new personnel
Review department goals and business plan periodically with staff to ensure buy-in and accountability
Operations :
Ensure no duty / VAT unbilled
Ensure all classification instructions for all shipments for all customers
Ensure all Customs Authorizations are valid Transit guarantees, customer IPR / OPR / Warehousing authorizations
Monitor undischarged Transit forms
Monitor duty deferment usage and levels
Monitor license / visa applications
Ensure all documentation present for archiving purposes
Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
Customer
Make 5 calls per week Retention / Sales
Ensure all new business is transitioned correctly
Report all calls - sales and retention activities in CRM
Issuance of customs proposal
Finance :
Follow up the customs guarantee for various operations
Follow up refunds with customs authorities
Follow AR report review, delegate, chase
Ensure every account has a credit limit and check for credit extension when needed
Department P&L review, identify, plan
Compliance :
Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Culture :
Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems :
Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
Be open to implementing new system changes and enhancements with your team.
Audit of files in accordance to AEO
Management of customs system
Send client report requests through the available database (expo request, expo reporting)
Set the tone of this environment within your team.
Audit of files in accordance to AEO
Management of customs system
Knowledge :
Expeditors company policies and procedures knowledge
A good understanding of Expeditors’ products, services and systems
Strong market and competition knowledge
Good knowledge of customs brokerage process and system essential
Good knowledge of customs legislation, especially with regards to classification, valuation and origin
Understanding of ocean, transcon and air documentation process
Knowledge of air, road and ocean transport
Good knowledge of incoterms
Hazardous Materials certification (preferred)
Well rounded knowledge of the customs tariff and customs system
Working knowledge and experience of the customs regulations
Skills :
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.).
Pro-active, strong organizational skills.
Fluent in English
Proven negotiation skills
The ability to troubleshoot and solve problems quickly and effectively
The ability to maintain a privileged relationships with the customs authorities
Behaviours : Emotional resilience
Emotional resilience
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Role model of integrity and pride for all employees
Proven leadership attitude and background
Education and Experience :
Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level