Job Description / Duties :
Providing fast and effective support to our clients via phone calls,
emails, TeamViewer or on-site.
Support function in allocated specialized fields within the software
Presenting of various training courses as allocated to each AE.
Providing demonstrations and technical insight into the various software
packages to assist the sales team during the sales process.
Review customers' technical needs and assists higher level engineers in
developing service solutions to meet these needs. Monitoring existing
systems and recommending improvement.
Sharpen your knowledge on the software with its most recent functions
and features. Improving your knowledge through training and the
Assist with presentations / demonstrations at webinars / seminars / hands-on
training and the launch events.
Conducting implementations for customers on any of the SW products.
Assist with the delivery of products to clients and ensure the customer is
aware of Mecad and the support we provide.
Fishing for potential leads when talking to customers.
Assist customers with consultation work if they do not have the
knowledge or a license of a specific product
Trouble shoot customer issues and provide all test results and findings
to us in a professional manner so that this information can be used by
developers to enhance the product
Be the link between customer and our products.