Applications Engineer (Sigmanest)
People Dimension
Pretoria, Gauteng, ZA
4d ago

Job Description / Duties :

  • Providing fast and effective support to our clients via phone calls,
  • emails, TeamViewer or on-site.

  • Support function in allocated specialized fields within the software
  • package.

  • Presenting of various training courses as allocated to each AE.
  • Providing demonstrations and technical insight into the various software
  • packages to assist the sales team during the sales process.

  • Review customers' technical needs and assists higher level engineers in
  • developing service solutions to meet these needs. Monitoring existing

    systems and recommending improvement.

  • Sharpen your knowledge on the software with its most recent functions
  • and features. Improving your knowledge through training and the

    certification program.

  • Assist with presentations / demonstrations at webinars / seminars / hands-on
  • training and the launch events.

  • Conducting implementations for customers on any of the SW products.
  • Assist with the delivery of products to clients and ensure the customer is
  • aware of Mecad and the support we provide.

  • Fishing for potential leads when talking to customers.
  • Assist customers with consultation work if they do not have the
  • knowledge or a license of a specific product

  • Trouble shoot customer issues and provide all test results and findings
  • to us in a professional manner so that this information can be used by

    developers to enhance the product

  • Be the link between customer and our products.
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