Remote Site Assistant (Internal applicants Only)
Cape Peninsula University of Technology
Bellville Campus Bellville, Cape Town, WC, ZA
10d ago

Job Purpose

To provide technical support to all staff and students in respect of installation, upgrading and repairing of computer desktop equipment and computer software

Job Knowledge, Skills and Experience

  • National Diploma in IT or equivalent field
  • ITIL foundation
  • 2 years working in related field
  • Key Performance Areas / Principal Accountabilities

  • Installation, upgrade and repair of computer desktop equipment
  • Maintain of desktop hardware equipment
  • Telephonic support and remote support to staff
  • Provision of on-site computer support to walk-in staff and students
  • Contribution to CTS desktop management projects
  • Network cabling and switch trouble shooting
  • Provide 1st level / logging / support of CTS supported technologies (e.g. MFDs and telephones)
  • Keep up-to-date on latest technologies
  • Competencies

    Strong ability to work in a changing environment, Good written and verbal communication, Strong problem-solving ability, Ability to work in a team, Client focus, Diagnostic ability, Good knowledge of computer technology, Knowledge of computer network technology, Telecommunication system knowledge, Time management.

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