SA - Corporate Travel Manager
Corporate Traveller
Durban North
5d ago

Job title :

Corporate Traveller Travel Manager

Purpose :

To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.

Primary duties and responsibilities (KRAs)

  • Customer experience :
  • You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
  • Ensure enquiries are actioned as per agreed SLA.
  • Quarterly client reviews and visits
  • Consult with client and identify additional opportunities (iCRM)
  • Systems and processes :
  • Adhere to One Best Way finance process and procedures
  • Manage client payment including invoicing and statements
  • Assist your colleagues with their portfolios where necessary
  • Attend all conferences and team meetings.
  • Sales Ability :
  • Follow the one best way sales process
  • Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
  • Sales orientated and can work towards targets, commission and incentives
  • Achieve monthly targets
  • Hierarchy :

    Assistant Team Leader, Team Leader, Area Leader, GM

    Key communication and relationships :

    Internal :

  • Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders;
  • Travel Managers; KAMs; Operations, Support Teams and General Manager

    External : Customers; Suppliers

    Job Requirements

    Education and qualification :

    Matric

    Relevant Tertiary qualification, e.g. Travel qualification

    Experience :

  • Minimum 3 - 5 years working in the travel industry
  • Senior consultant preferable
  • Amadeus Preferable
  • Other : Location :

    Location :

    As per business needs

    Travelling :

    Domestic and International as per business needs

    Office hours :

    As per business needs

    Additional :

    Own transport essential

    Functional / job-related

    Customer centric

    Work in a changing environment

    Embrace company philosophies, values & change

    Microsoft Office Latest version

    GDS Experience

    Mid back office system experience

    Confident

    Time Management skills

    Disciplined to follow through

    Passionate

    Persistence / Resilience

    Written and verbal communication skills

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