The position is for a Senior Network Engineer in the Network Monitoring Support Service Team servicing Enterprise and Service Provider Environments.
It involves the administration, implementation, configuration and automation of the following network management tool sets for Network, ISP and Voice clients
Cisco Prime Infrastructure
Cisco Prime Optical
and other network monitoring tools
The function will include :
Troubleshoot network management tools and client environment.
Integration between clients networks the management tools and call logging (ITSM7).
Understand and implementation of SLA deliverables for clients.
Understand Network management tools architectural and design for the clients.
Document standards and procedures for day to day running of network management tool sets.
Manage and maintain tool sets upgrades and patch releases.
Understand network management principles and protocols.
Reporting on network management tool set and client environments.
Assist in design / Architecture of network management for client and internal networks.
Train internal and external Stakeholders on using tools
Investigate and propose new solutions / technologies to enable effective Network Management.
Provide input in to RFP process matching correct solution to new requirements.
Daily system Health Checks to ensure tools function optimally;
Completion of any administrative tasks as requested (adding and deleting of Network devices)
Adherence to the ITIL process
Investigate how new technology / devices can be monitored
Required skills (4 years) :
CA Spectrum - configuration, installation and administration
CA UIM (Unified Infrastructure Manager) - configuration, installation and administration
CA NFA - configuration, installation and administration
Network Monitoring background
CA SOI, eHealth, ADA, Performance manager, CA Virtual Network Assurance - configuration, installation and administration
Server and database administration background / skills
Server management / monitoring skills
Cisco Certified Network Associate (CCNA)
Any Network Management Tool Certifications (Spectrum, UIM, Cisco Works, EHealth)
Network Management certifications e.g. (Spectrum, Cisco Works, EHealth). ITIL Foundation Certification.
A total of 4 years’ experience in the network management field.
1 year experience in network operations support would be beneficial.
Experience in server configuration, deployment and different operating systems.
Essential operational requirements :
Cellular phone : The employee is required to have a fully functional cellular telephone during all material times when work related communication is / may be necessary.
This is critical to ensure that tasks may be allocated to the employee, status updates may be done, escalations may be actioned and accurate and immediate communication can take place as and when required to ensure outstanding efficient and effective service to all clients
Driver’s license : The employee is required to have a legitimate and official RSA driver’s license during all material times when work travel is / may be necessary to ensure outstanding efficient and effective service to all clients.
Motor vehicle : The employee is required to have a fully functional, roadworthy motor vehicle during all material times when work related travel is / may be necessary.
This is critical to ensure that tasks may be allocated to an employee and that the employee may independently action upon and timeously complete such tasks on the applicable client sites to ensure outstanding efficient and effective service to all clients.
The above noted requirements with regard to cellular phones, driver’s licenses and motor vehicles are material to the agreement to employ the employee and the ability of the employee to fulfil the duties and responsibilities agreed to in the contract of employment.
Failure to adhere to the above noted requirements may result in the appropriate action to be taken and the reconsideration of the suitability of the employee for continued employment within the company.
The employees agreement, acceptance and signature of the employment contract constitutes agreement and acceptance of the requirement for a cellular phone, driver’s license and motor vehicle as described above