The Fraud Dispute Analyst is responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud.
This position will be a key partner in reducing fraud losses through the use of skillful analytics.
Job Responsibilities :
Analyse dispute cases and support documentation received to determine if the transaction(s) is a valid dispute.
Determine which disputes qualify for chargeback to the merchant based on specific criteria.
Develop sound conclusions based on analyses performed.
Support the Chargeback Team to ensure all chargebacks are processed timely.
Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
Ensure all disputes and notifications are processed accurately and timely.
Maintain dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
Work with the Fraud Risk Team in developing business rules to monitor, identify and remediate fraudulent trends quickly.
Effectively assess current work methodologies and recommend changes when and where necessary.
Assist the Risk Management team in performing trending and forecasting of fraud in various financial portfolios.
Report appropriate transactions to the MasterCard / VISA tool timely based upon specific requirements for SAFE (The Fraud Center) and Stand-In.
High School diploma required
Minimum of 3 years credit card processing, AML and Anti-Bribery experience, preferred
Experience in fraud analysis and detection, preferred
OpenWay / Prepaid, Comdata Proprietary and MasterCard platform experience preferred, but not required
Must be detail oriented with great analytical skills
Thorough working knowledge of Microsoft Excel
Must be able to multi-task and prioritise with priorities that change quickly
Must have excellent organisational skills to manage the inflow of new issues and manage items that are not immediately resolved
Must possess good written and verbal communication skills
Must be able to work independently