Fraud Dispute Analyst
Deka Minas Pty Ltd
Johannesburg, South Africa
1d ago
source : Executive Placements

The Fraud Dispute Analyst is responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud.

This position will be a key partner in reducing fraud losses through the use of skillful analytics.

Job Responsibilities :

  • Analyse dispute cases and support documentation received to determine if the transaction(s) is a valid dispute.
  • Determine which disputes qualify for chargeback to the merchant based on specific criteria.
  • Develop sound conclusions based on analyses performed.
  • Support the Chargeback Team to ensure all chargebacks are processed timely.
  • Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
  • Ensure all disputes and notifications are processed accurately and timely.
  • Maintain dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
  • Work with the Fraud Risk Team in developing business rules to monitor, identify and remediate fraudulent trends quickly.
  • Effectively assess current work methodologies and recommend changes when and where necessary.
  • Assist the Risk Management team in performing trending and forecasting of fraud in various financial portfolios.
  • Report appropriate transactions to the MasterCard / VISA tool timely based upon specific requirements for SAFE (The Fraud Center) and Stand-In.
  • Qualifications :

  • High School diploma required
  • Minimum of 3 years credit card processing, AML and Anti-Bribery experience, preferred
  • Experience in fraud analysis and detection, preferred
  • OpenWay / Prepaid, Comdata Proprietary and MasterCard platform experience preferred, but not required
  • Must be detail oriented with great analytical skills
  • Thorough working knowledge of Microsoft Excel
  • Must be able to multi-task and prioritise with priorities that change quickly
  • Must have excellent organisational skills to manage the inflow of new issues and manage items that are not immediately resolved
  • Must possess good written and verbal communication skills
  • Must be able to work independently
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