Showroom Customer Service Manager - HomeChoice (Thembisa)
East Rand, Gauteng, ZA
5d ago
source : Careers24

Introduction : HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms.

Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.

Description : The ideal candidate for this role will be responsible for the overall management and day to day operations of the HomeChoice Showroom Retail Space.

Heres what you can expect to be doing in the role : (key responsibilities / KPAs) To manage sales objectives and operational efficiencies To ensure all instore communication is communicated accurately throughout the showroom To ensure all category specialists are fully trained Ensure that monthly intake and NSV targets are achieved To ensure that an exceptional customer experience is consistently achieved Cash management Stock management in line with stock procedures Drive housekeeping Reporting People Management Projects

Requirements :

A little about who you are : (skills and years experience) A relevant tertiary qualification Minimum of 5 years working experience within retail industy Working in the homewares retail industry would be advantageous Minimum 2 years experience in leading a team within a sales target driven environment MS Office packages Must be available to work shifts, weekends and public holidays Clear credit and criminal record You will have mastered these traits : (attributes & behaviors) Ethical and professional self-starter with high energy levels Excellent planning and organizational skills with a customer centric attitude Natural leader with the ability to mentor and inspire Deadline and target driven with great attention to detail Excellent communication and motivational skills with the ability to communicate at all levels Ability to work well under pressure and manage stress effectively Adaptable, flexible with loads of initiative Benefits : Flexible benefits to structure your own package Creative agile work environment

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