Pharmacist Assistant
Clicks
Durban, KwaZulu-Natal, ZA
1d ago
source : Latest Jobs

Job Purpose & Objectives : · Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines · Administration of scripts and or any other claiming / capturing related procedure · Accurate and complete handling of all profiles worked on · Interact with health care professionals where needed · Problem solving and follow up of queries · Interact with customers via telephone or other means regarding medication and Healthcare Services · Accurate capturing of scripts received at the Central Pharmacy centre · Handling of queries regarding prescriptions · Patient Profile management · Assist with Chronic authorizations · Liaison with all other departments · Ad hoc requirements as per operational requirements Knowledge : · Product knowledge (including OTC) · SAPC and relevant legal knowledge · Sound knowledge of the chronic authorization process and procedures · Customer service orientated · Ethical working practice and compliance Skills : · Computer literacy (MS Office) · Customer service orientated · Team Player · Integrity · Accuracy and attention to detail · Computer literacy (MS Office) · Must be bilingual (with English being one of the requirements · Must be able to work with patients and be adaptable to assist with various departmental duties · Be able to use initiative in order to provide patient satisfaction · Effective time management skills · Adaptability · Positive attitude · Be able to work under pressure Competencies : Essential · Adhering to Principles and Values · Working with People · Delivering Results and Meeting Customer Expectations Desirable

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