Senior Clerk: Insurance Complaints (B5)
AVBOB
Pretoria ,Gauteng, South Africa
23h ago

Introduction The above-mentioned position is within the Complaints Department. Job Functions Administration Industries Insurance Specification RESPONSIBILITIES INCLUDE :

  • Investigate the complaints within AVBOB’s complaints resolution procedure.
  • Apply TCF and other Insurance legislation with recommendations / outcomes of complaints.
  • Keeping accurate record of the complaint legislation.
  • Handling and investigation of complaints relating to dispute insurance policies.
  • Liaise with different stakeholders to resolve the complaint.
  • Administration and completion of remedial action relating to the complaint.
  • Receive all disciplinary request / debarment from Head of Department.
  • Do preliminary evaluation and determine the nature of the complaint and with the relevant outcome to complaint resolution.
  • Refer the query to the relevant Head of Department.
  • Ensure that query information is obtained, compiled and presented to Heads of Department before due date.
  • Requirements EXPERIENCE REQUIRED FOR THE POSITION :

  • 2 3 Years’ extensive Insurance experience.
  • 2 3 Years’ investigation experience will be an advantage.
  • COMPETENCIES REQUIRED FOR THE POSITION :

  • Business communication skills (verbal and written).
  • Computer literacy (Excel, Word and Email).
  • Client service orientated.
  • Ability to fit in and function in a team.
  • Ability to work independently and show initiative.
  • Ability to work under pressure and still be effective.
  • Effective planning and time management skill.
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