Introduction The above-mentioned position is within the Complaints Department. Job Functions Administration Industries Insurance Specification RESPONSIBILITIES INCLUDE :
Investigate the complaints within AVBOB’s complaints resolution procedure.
Apply TCF and other Insurance legislation with recommendations / outcomes of complaints.
Keeping accurate record of the complaint legislation.
Handling and investigation of complaints relating to dispute insurance policies.
Liaise with different stakeholders to resolve the complaint.
Administration and completion of remedial action relating to the complaint.
Receive all disciplinary request / debarment from Head of Department.
Do preliminary evaluation and determine the nature of the complaint and with the relevant outcome to complaint resolution.
Refer the query to the relevant Head of Department.
Ensure that query information is obtained, compiled and presented to Heads of Department before due date.
Requirements EXPERIENCE REQUIRED FOR THE POSITION :
2 3 Years’ extensive Insurance experience.
2 3 Years’ investigation experience will be an advantage.
COMPETENCIES REQUIRED FOR THE POSITION :
Business communication skills (verbal and written).
Computer literacy (Excel, Word and Email).
Client service orientated.
Ability to fit in and function in a team.
Ability to work independently and show initiative.
Ability to work under pressure and still be effective.
Effective planning and time management skill.