Required for a tour company based in Bellville, Cape Town Managing and building up the German department. Managing the consultants / training consultants.
Implementing (together with management) & maintaining current systems and structures. Understanding and operating company quoting / booking systems (Tourplan or other) and other travel related programs (for example wetu.
com ). Drawing reports - adding controlling systems. Have good product knowledge and sound geographical knowledge of Southern Africa.
Time management : ability to prioritize, plan and meet deadlines. Effective communication internally as well as externally.
Be professional and offer high service levels at all times. Ability to handle pressure and volume multitask. Emergency phone duty.
Obtain and where possible negotiate rates / ensure these rates are sent to be loaded on Tourplan. Ensure to visit the preferred suppliers and get to know the products.
Assist with the handling of complaints by gathering feedback from suppliers, guides, etc. Be on constant look out for new venues and activities advise team & rest of office.
Take responsibility for all aspects of tours being run. Solving problems and making decisions when problems occur on tours crisis management.
Meet given targets. Design strategy and set goals for growth. Ensure employees are motivated and productive. Min 3 years experience R neg Min 3 years experience