Responsibilities Create tickets for offline stores (information processed from all CMSs). Attach a screenshot of the number of days offline and current status on the CMS.
Check the amount of data available on the SIM card and attach a screenshot. Add the call sheet and offer basic troubleshooting assistance on the call.
If troubleshooting is unsuccessful, inform the Manager that a technician will be scheduled and confirm all store details verbally.
Send the macro (insert name here) to the Store Manager, Regional Manager, and Divisional Manager. If the troubleshooting is unsuccessful.
Assign the ticket over to 2nd Tier. Make sure all information is kept in detail and up to date on Asana. Reporting The following weekly and / or monthly reports must be submitted to your Support Team Leader in a format developed by yourself and your team leader : - Daily call logs - Daily login and launch stores - Data Issue stores - Monthly KPI reviews with Support Team Leader (KPI review scores for the year will be the main factor in calculating year-end bonuses).
Matric Fluent in English (Verbal, Reading and Writing) Computer Literate (Windows, Microsoft Office) Organised Punctual Work under pressure