Manager: Outsourced Collections and Recoveries
Star Personnel Recruitment (Pty) Ltd
CapeTown, South Africa
2h ago
source : Executive Placements

Reporting to the Credit Operations Exec your role will be to maximise the outsourced early and late stage collections as well as post write-off collections (recoveries) by effectively engaging and managing a panel of + / - 15 EDCs.


Own & drive all elements of the execution of Outsourced Collections and Recoveries strategies

Responsible for meeting collections targets by managing day to day relationships with external collections agencies

Collaborate with credit risk management in the development of optimum strategies

  • Give input to the development of strategies and procedures;
  • Develop and implement operating plans in line with strategies and procedures

    Ensure compliance with operating plans and highlight operational risks & controls

    Ensure adherence to key stakeholders policies and procedures approved by the

    Manage exception reporting in line with policies Steerco

    Manage EDC activities in line with agreed performance measures, operating plans and expenses

    Set targets for the external agencies and ensure the achievement of the targets

    Manage expenses (i.e. commissions) in line with budget requirements

    Coordinate activities with external agencies and manage agency relationships

  • Ensure regular audits of agency compliance to strategy, policies and procedures;
  • Proactively share information and expertise with internal & external stakeholders

    Present monthly portfolio performance to the Steerco

    Continuously seek improvements in recovery processes, products and technology

    Present weekly portfolio performance to agencies

    Manage reputational risk across the portfolio

    Ensure that all EDCs engagements are accurately recorded on the appropriate systems

    Manage a small internal team (+-10) managers and agents

    Be an active member of the Credit Operations Management team

    Analyse information and optimally translate this into the improvement of performance

    Forecast and analyse data against targets on a daily, weekly and monthly basis

    Compile ad hoc reports as and when required

    Stay abreast of market trends, relevant legislation and events in appropriate industry forums

    Qualifications, Experience and skills :

    Relevant tertiary qualification highly advantageous

    Minimum 10-years relevant Internal and External Collections experience

    Minimum 5 - 7 years management experience in a collections and recoveries environment

    Minimum of 5 years experience in retail / consumer credit

    Good commercial understanding of best practice in collections and recoveries of unsecured debt

    Knowledge of collections and recovery strategies, processes and methodologies

    Knowledge of relevant collection legislation (Debt Collectors Act, NCA, Magistrates Court Act.)

    Understanding of the Vision software advantageous

    Must be able to travel regularly

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