IT Client Support Manager
Be Different
Gauteng, JHB - Northern Suburbs
6d ago

Requirements :

  • 4 to 6 years’ experience in a service-orientated environment
  • Experience in the financial services industry is advantageous
  • Advanced knowledge of MS Office Suite
  • Strong communication (verbal, written) and presentation skills
  • Strong problem solving and analytical skills to deliver solutions benefiting client and organization
  • Take responsibility for achieving objectives with a strong focus on the client experience
  • Displays an understanding of client satisfaction best practices
  • Displays a team approach through collaboration and support
  • Prioritizes resource capacity and time to meet client expectations
  • Builds and maintains productive relationships within the organization and with clients
  • Responsibilities :

  • Engage with the teams and partners on queries and logs
  • Manage resolution within SLA and scope of work
  • Perform daily, weekly and monthly trends analysis
  • Identify opportunities to continuously enhance the solutions
  • Provide robust and continuous communication to clients and internal stakeholders
  • Consistent track record of professional-client experience in a dynamic industry
  • Ad Visible Until : 28 February 2020 Ref : JHB005165 / MM1

    Vacancy Type : Permanent

    70 249 7 2159

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