Product and Quality Assurance Specialist
Sage
Johannesburg
3d ago

Sage is a global company

with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes from single-person startups to large enterprises.

Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success.

As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation.

Sage is passionate about building a culture where our colleagues feel they can bring their whole selves to work. Where people know they’ll be judged on their performance and behaviours - not their identity.

All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job DescriptionA conversion-based target of sales to completed demonstrations across NCA SSB.

Supporting the achievement of team and departmental revenue objectives by educating

our customers through effective demonstrations of our product portfolio

Proactively encouraging growth and development within a defined base of customers

Proactively keep up to date with competitor activity and market knowledge to share

insights with your team and customers

Consistently performing against KPIs and Departmental Standards set

Take responsibility for maintaining their own product and procedural knowledge

Provide technical product support to both internal and external customers whether this be product training or demonstration.

Responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.

Participates in design of call monitoring formats and quality standards.

Performs call monitoring and provides trend data to management team.

Uses quality monitoring data to compile and track performance at team and individual level.

Any other duties as instructed by the Team Manager within the parameters of the role.

To provide accurate technical information across the range of products.Key ResponsibilitiesSelf-starter highly motivated and passionate about customers

Demonstrate knowledge of more than one Product or Service with a desire to self-

develop in the future to allow full coverage of the full range of products and services.

A consultative sales approach using a range of questioning techniques to enable the

identification of customer wants / needs to allow the identification of the complete

solution for our customers.

The ability to adapt and change approach to allow the delivery of potentially

complicated information in the small window of opportunity.

Comfortable working with minimal supervision, with our colleagues and face to face with our

customers.

Certified on Pastel Accounting, Pastel Payroll, Sage Business Cloud Accounting and Sage Payroll within 2 months of start date.

Vehicle license

Willing to travel in greater Gauteng area

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