Effective end-to-end management and resolution of incidents and problems
Adherence to defined targets, procedures, standards and measures for quality and customer satisfaction
Minimisation of preventable incidents
Up to date knowledge and support articles
End user adoption, knowledge and uptake
Active and positive engagement with end users, third line support and third parties
Active participation and contribution towards the successful planning and execution of changes
Assistance with special projects as identified
Coaching and training users with regards to the use of IT assets and policies
Licensing management and compliance
Skills and Requirements
Excellent verbal and written communication and interpersonal skills
Excellent problem-solving and attention to detail
Ability to identify underlying problems and trends
Ability to identify shortcomings in system design, business processes or end user training and adoption.
Relentless pursuit of customer satisfaction, including proactive follow-through and follow-up
Ability to work effectively and positively under pressure.
IT qualifications in one or more core desktop applications
IT qualifications in one or more core infrastructure platform
Interested parties meeting the above criteria are requested to upload a brief CV to Oceana Careers, subsequent to a discussion with their Line Manager (internal applicants).
Closing date for applications : 29 August 2019
In support of the company’s Employment Equity Plan, applicants from designated groups will be given preference for this position
If you are not contacted within two weeks of closing date, please consider your application unsuccessful.