Desktop Support
Oceana Group
St Helena Bay, South Africa
3d ago

Key Accountabilities

  • Effective end-to-end management and resolution of incidents and problems
  • Adherence to defined targets, procedures, standards and measures for quality and customer satisfaction
  • Minimisation of preventable incidents
  • Up to date knowledge and support articles
  • End user adoption, knowledge and uptake
  • Active and positive engagement with end users, third line support and third parties
  • Active participation and contribution towards the successful planning and execution of changes
  • Assistance with special projects as identified
  • Coaching and training users with regards to the use of IT assets and policies
  • Licensing management and compliance
  • Asset management
  • Skills and Requirements

  • Excellent verbal and written communication and interpersonal skills
  • Excellent problem-solving and attention to detail
  • Ability to identify underlying problems and trends
  • Ability to identify shortcomings in system design, business processes or end user training and adoption.
  • Relentless pursuit of customer satisfaction, including proactive follow-through and follow-up
  • Ability to work effectively and positively under pressure.
  • Qualifications

  • IT qualifications in one or more core desktop applications
  • IT qualifications in one or more core infrastructure platform
  • Interested parties meeting the above criteria are requested to upload a brief CV to Oceana Careers, subsequent to a discussion with their Line Manager (internal applicants).

    Closing date for applications : 29 August 2019

    In support of the company’s Employment Equity Plan, applicants from designated groups will be given preference for this position

    If you are not contacted within two weeks of closing date, please consider your application unsuccessful.

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form