Collections Administrator
Prodigy Finance Limited
Cape Town
5d ago

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Prodigy Finance - who we are

Prodigy Finance is a platform that enables financing for international postgraduate students at the world’s best universities, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary.

Since 2007, Prodigy Finance has extended over US$800 million through the platform to fund over 12,000 students from over 150 countries.

Our team of over 200 (and growing) is already truly global. Our head office is in London with much of the team being based in beautiful Cape Town.

We also have an office in New York plus team members based across Europe and Asia.

We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, AlphaCode, Goldman Sachs, M&G, Credit Suisse and Deutsche Bank.

Why this is an amazing opportunity

This role is perfect for someone who thrives in a complex environment and wants to supercharge their career by experiencing first-hand what it is like to be part of an energetic, extremely fast growing company.

The sense of impact and reward will be huge. You will help to build a product which makes a very real difference in the world.

Be a part of delivering socially responsible financial services to the masses; make it possible for students from more than 150 countries to obtain the finance to fulfil their dream of studying at the world’s top universities and schools.

We are a small non-hierarchical team; this means that you are going to get exposure to all aspects of our business immediately.

You’ll gain as much accountability as you can handle and have a huge influence on scaling the company.

Our team is very international and very sociable; you will interact with the broader business on a regular basis. The position will be based in Cape Town.

One of our goals is to build one of the top FinTech teams and cultures anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential and creating the best working environment possible.

If you want to work somewhere where you're learning from some of the best brains in FinTech, this would be a good fit.

Why join Prodigy Finance

  • Be a part of a pioneering global growth company
  • Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding exponential growth. Happening right now
  • Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
  • Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
  • We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
  • Gain an inside perspective on the functioning of a venture-backed FinTech startup, backed by top VCs, learn day-to-day management and build functional expertise
  • Build a platform that helps to make a very real difference in the world
  • What you will do in the role

    The primary function of a Collections Administrator is to manage processes around arrears borrowers, directly and with service providers, actively working the delinquent portfolio, trace processes, managing legal recovery processes with the Collections Manager and Legal support.

    Specific responsibilities are to :

  • Manage the early-, mid and late stage delinquent accounts against required collections targets
  • Maintain required SLA’s and / or turnaround times on borrower communication / queries
  • Manage arrears notifications and discussions through both one-on-one and volume communications processes using multiple channels
  • Advise and educate borrowers on repayment options and consequences of non-payment
  • Trace non-communicative borrowers using desktop trace and internal resources and liaise with outsourced tracer to locate borrowers
  • Manage communication regarding arrangement processes with borrowers who are unable to pay
  • Understand and advise borrowers on the best solutions and processes that would assist them in their current situation
  • Hit targets in a fast paced, high volume and high quality customer services environment
  • Ensure weekly tasks are completed
  • What you will be measured on

    You’ll be measured on the following :

  • Compliance with relevant regulatory requirements on collections processes
  • Ability to cure delinquent accounts by working with the borrower to bring arrears up to schedule
  • Ability to negotiate favourable repayment plans with delinquent borrowers
  • Daily number of interactions with borrowers and the quality of these interactions
  • What you need to be great at

  • Have an empathetic yet firm approach to dealing with high net worth individuals
  • Proven people management skills, preferably with people from different cultures and countries
  • Strong attention to detail and administrative discipline
  • Proven listening, empathy and communication skills
  • Proven ability to remain calm under immense pressure
  • Ability and willingness to deal directly with specific tasks and enquiries where required
  • Advanced troubleshooting and multi-tasking skills
  • Excellent interpersonal and communication skills, both verbal and written
  • Ability to assess complex situations and use creativity to solve problems
  • Established negotiation skills
  • Proven ability to operate independently
  • Self-assurance and a confident manner
  • Have the ability to debate in a constructive manner and to challenge conventional wisdom
  • Who we are looking for; track record must haves

  • Completed NQF Level 4
  • Proven track record of reducing arrears on early - , mid and late stage delinquent accounts International collections experience or at least, an international mindset required
  • Experience in managing processes from beginning to execution and resolution
  • Experience in dealing with recovery processes under TCF principles
  • Experience managing collections and recovery in a financial services regulatory environment against recovery targets
  • Experience that would be nice to have (but we’ll trade off if everything else fits)

  • Ideally you will have experience with UK based consumer protection law and TCF principles Experience in auditing collections processes against regulatory framework
  • Start-up experience. Sometimes the earth moves beneath your feet at Prodigy Finance so you've got to be comfortable with ambiguity, able to wear lots of hats, and adapt easily as we continue to grow.
  • The Prodigy Finance fit; attributes which run true in everyone at Team Prodigy

    To be an A player at Prodigy Finance, you need to possess in spades - the following attributes :

    Innovative + Smart

    Be curious enough to want to know more, think out the box, maybe even break the box, show initiative and be smart about it to find implementable, impactful solutions.

    International + Accountable

    Push yourself to be better every day. Work with others across the world, be resilient, add value and then hold yourself accountable.

    Encourage and celebrate each other.

    Energetic + Fun

    Sense of humour survival. Bring energy and fun. Wear your heart on your sleeve. Work hard and find the time to play. We’re in this together.

    Do you want to be our next Collections Administrator? Here’s what to do now :

    If this sounds exciting and you'd like to have an informal chat, get in touch below and tell us why you want to work at Prodigy Finance.

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