DESCRIPTION Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS?
AWS Enterprise Support, Technical Account Managers (TAM) support our customers creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more.
This is not a sales role, but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.
The Role As a TAM, you will help craft and execute strategies to drive our customers adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers AWS environments operationally healthy.
The close relationships developed with your customers will allow you to understand their business / operational needs and technical challenges, and help them achieve the greatest value from AWS.
This position will require the ability to travel 10% or more as needed. Watch a short video about life as a Technical Account Manager here : https : / / bit.
ly / 3aHfaE0 The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! BASIC QUALIFICATIONS · 3+ years of technical engineering experience · Experience in operational parameters and troubleshooting for one (1) of the following : Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment · Bachelors Degree in Computer Science / Math / related discipline required, OR 5 years of equivalent work experience PREFERRED QUALIFICATIONS · Meets / exceeds Amazons leadership principles requirements for this role · Meets / exceeds Amazons functional / technical depth and complexity for this role · 5+ years of technical engineering experience · Experience in operational parameters and troubleshooting for two (2) or more of the following : Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment · Experience in Informational Technology operations · Internal enterprise or external customer-facing experience as a technical lead · Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s) · Experience with cloud offerings Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build.
We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.
We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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