Flight Operations Specialist
Helderberg Personnel cc
Somerset West, Western Cape, ZA
4d ago
source : Careers24
  • Duties includes but not limited to : Monitor and action all email requests for bookings* Carry out the above in line with set company service level standards in a friendly & professional manner* Use a GDS to : * Check availability* Price flight itineraries* Make bookings* Reserve seating* Issue tickets* Amend / refund bookings* Read booking queues* Use industry knowledge and initiative to choose best airlines to approach to meet clients requirements* Make sound commercial decisions on margins & pricing on a booking by booking basis* Work on own initiative without constant supervision* Update all transactions accurately into the database* Keep on top of all airline deadlines for deposits, balance payments, names & ticketing* Ensure payments are received from clients in good time to meet deadlines* Develop a good understanding of the market and competition* Follow up quotes* Form close ties with staff within airline partners to strengthen relationships* Be aware of, and work towards, sales targets* General Be a committed, enthusiastic and supportive team membe* Compile accurate business emails / reports as required* Acknowledge correspondence within set standards and timescales* Maintain systems to ensure quality control* Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business* Keep accurate records and filing systems both computer and hard copy resources* Maintain high levels of accuracy* Keep product knowledge & operational skills up to date* Undertake appropriate training as required* Work in a positive, proactive and determined manner*Key Objectives : *To service all enquiries & bookings to company standardsTo adhere to all airline deadlines and terms and conditionsTo understand agents / operators flight needs and advise on appropriate solutionsTo work with the Team Leader and Marketing department to drive growth in ticket salesTo understand the different airline routes to be able to advise the best opti
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