Apple/Linux Senior Support Specialist
Durban, ZA
5d ago
source : WHATJOBS

Log calls and provide support and feedback / follow ups to users, Helpdesk and Management

Maintain calls on Helpdesk System

Offers desktop / laptop support to users

Provides printer support

Installs new Mac and windows desktop, laptops and printers

Perform user administration on Linux servers and infrastructure

Provides 1st, 2nd and 3rd line support on applications and Apple / Linux systems

Recording, tracking and reporting of inventory management of software, hardware, licenses and other IT supplies in accordance with policies and procedures

Adherence to best practise guidelines as communicated to the IT team

Standardise installations

All Hardware and Software installations on Apple / Linux products

Troubleshooting and problem solving of Apple / Linux Servers and systems

Monitoring and management of storage / archiving solutions

Monitoring of servers performance

Performing of regular backups as per data

Documented data recovery plan

Network troubleshooting

Manage and maintain PABX system and connectivity

Ensure Asset management and license tracking software is kept up to date and accurate

Ensure security of services, network and data in accordance with company policies and producers

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