Johannesburg Develop a technology roadmap for Digital Commercial Systems Lead Field Trials for DTH, DTT and IPTV Test decoder and CI CAM software and downloads and ensured that all infield base has got up to date software Resolve High-Level Technical faults on Company Products (Digital, Fiber Optic & IPTV Platforms) Work with STB manufacturers and business units on Decoder Repair Facilities establishment and accreditation Ensure decoder repair-path operational support Work with STB manufacturers on after sale support for all STB and related accessories Work with Africa business units on Installer and Systems Integrator Accreditation and subsequent QA Manage the repair cycle of all products distributed by Company Governance, Budget Management and Reporting
Develop a high performing team by embedding formal Group Executive Head of Sales Senior Manager : Technical and After Sales performance management process.
Encourage frequent knowledge sharing between team members. Motivate the team to deliver outstanding customer service Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
When required, initiate disciplinary processes for team members calling on support from Human Capital when required. Resolve grievances raised by team members and escalate only if required.
Address poor performance in the team through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
Manage, motivate and develop staff Skills and Experience Qualifications Essential :