Our client is looking for a full-time Processing Team Leader - New business Life YOU it Assurance. Are
Our client is a dynamic and vibrant player in South Africas financial services industry. They are passionate about financial services and the good it can do.
In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs.
They apply these same principles to financial services to create products that better meet their clients needs. Their needs-matched life insurance is a first in the industry its made just for you at the start, and changes as your life changes.
What youll be doing if you get the job :
The purpose of this job is to manage a specific business team of the company and take responsibility for the business team to execute instructions received via processes within the framework of the Business Area and specific Business Team.
The job will also take responsibility to ensure that day to day tasks, outputs, ad-hoc initiatives are actioned and SLA''''s adhered to.
This includes ensuring that the service provided to internal stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the business team of the company.
Your role may change over time, depending on your performance, your needs and the businesss needs.
Wholl you report to :
Youll be based within our clients Processing division at their head office in Sandton, Johannesburg, and youll report to our clients Processing Manager, who is accountable for their Funeral Policy Administration functions.
Provide optimal staff capacity with correct skills.
Contain and improve cost effectiveness of functions provided
Implementation of agreed initiatives to improve operational efficiency and customer experience
Ensure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards
Monitor external perception rating and ensure that the scores are within the agreed targets
Identifying and reporting on service failures and errors
Ensure training and development of staff
Contribute to the various cross functional forums to help improve efficiencies in other areas
Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
Strong verbal and written communication skills.
Ability to use the full Microsoft Office suite (outlook, XLS, word, powerpoint, visio) and Adobe
Experience interacting directly with external parties and internal stakeholders
Project Management experience
Ability to conduct interviews with prospective candidates with the result being a successful placement and make decisions relevant after this
Analysis of business processes
Must be organised and have the right financial skills
Pro-active and innovative
Ability to analyse data for reporting purpose and analyse trends
Ability to identify problem areas where a process may need to be reviewed and improved
Ability to make decisions, analytical mind and excellent problem-solving techniques
Strong sense of ownership
Excellent time management skills
Thrives under pressure
Task and deadline orientated
Ability to pay attention to detail as accuracy is important
Results orientated with good communication and interpersonal skills
Ability to work effectively with others and contribute to team task accomplishment
Good understanding of operational processes
Entry level knowledge in the use of general administration systems
Familiar with Compliance Processes and Procedures in the Insurance Industry
Qualifications and experience
Minimum 5-6 years administration experience
Minimum matric with preferable with Maths
Your package and growth prospects :
Our client offers a competitive pay-package and, as a growing player in a major financial services sector, excellent scope for future growth