Team Leader New Business - Long Term Insurance
Execuplace Appointments
Johannesburg, South Africa
5d ago
source : Job Placements

Our client is looking for a full-time Processing Team Leader - New business Life YOU it Assurance. Are

Our client is a dynamic and vibrant player in South Africas financial services industry. They are passionate about financial services and the good it can do.

In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs.

They apply these same principles to financial services to create products that better meet their clients needs. Their needs-matched life insurance is a first in the industry its made just for you at the start, and changes as your life changes.

What youll be doing if you get the job :

The purpose of this job is to manage a specific business team of the company and take responsibility for the business team to execute instructions received via processes within the framework of the Business Area and specific Business Team.

The job will also take responsibility to ensure that day to day tasks, outputs, ad-hoc initiatives are actioned and SLA''''s adhered to.

This includes ensuring that the service provided to internal stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the business team of the company.

Your role may change over time, depending on your performance, your needs and the businesss needs.

Wholl you report to :

Youll be based within our clients Processing division at their head office in Sandton, Johannesburg, and youll report to our clients Processing Manager, who is accountable for their Funeral Policy Administration functions.

Outputs :

Provide optimal staff capacity with correct skills.

Contain and improve cost effectiveness of functions provided

Implementation of agreed initiatives to improve operational efficiency and customer experience

Ensure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards

Monitor external perception rating and ensure that the scores are within the agreed targets

Identifying and reporting on service failures and errors

Ensure training and development of staff

Contribute to the various cross functional forums to help improve efficiencies in other areas

Ensuring that all correspondence is professional and in line with standards and protocols of the organisation

Skills

Strong verbal and written communication skills.

Ability to use the full Microsoft Office suite (outlook, XLS, word, powerpoint, visio) and Adobe

Experience interacting directly with external parties and internal stakeholders

Project Management experience

Ability to conduct interviews with prospective candidates with the result being a successful placement and make decisions relevant after this

Analysis of business processes

Must be organised and have the right financial skills

Quality driven

Pro-active and innovative

Ability to analyse data for reporting purpose and analyse trends

Ability to identify problem areas where a process may need to be reviewed and improved

Ability to make decisions, analytical mind and excellent problem-solving techniques

Strong sense of ownership

Excellent time management skills

Thrives under pressure

Task and deadline orientated

Ability to pay attention to detail as accuracy is important

Results orientated with good communication and interpersonal skills

Ability to work effectively with others and contribute to team task accomplishment

Knowledge

Good understanding of operational processes

Entry level knowledge in the use of general administration systems

Familiar with Compliance Processes and Procedures in the Insurance Industry

Qualifications and experience

Minimum 5-6 years administration experience

Minimum matric with preferable with Maths

Your package and growth prospects :

Our client offers a competitive pay-package and, as a growing player in a major financial services sector, excellent scope for future growth

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