Sandton, Johannesburg : DEBT COUNSELLING CONSULTANT (X3) Minimum Requirements : -Well presented and professional -Fully bilingual in English and one other local official South African language (Full proficiency in English required speak, read and write) -Matric / Grade 12 -Minimum 1 year Debt Counselling working experience a must (Not Debt Collection experience) -Experience in Debt Collection would be an advantage -Outbound sales experience will be an advantage -Experience in dealing with consumers and Credit Providers a must -Must have a good understanding of the FAQs relating to the Debt Review process -Good working knowledge of MS Excel and e-mail (Maximus proficiency advantageous) -Ability to work within SLA’s and towards deadlines -Clear criminal and credit records -Strong people and communication skills -Consumer focus, service orientated, detail oriented with the ability to multi-task -High levels of stress tolerance and resilience -Energetic, extroverted, confident, and driven personality -Strong interpersonal and emotional intelligence skills -Target driven and strong sales ability -Active listening skills with the ability to communicate effectively both verbally and in writing -Self-motivated, results driven and achievement orientated, persuasive and persistent -Ability to work unsupervised -Stable employment record a must (no job hoppers, no unreasonable gaps in employment record, long term employment at previous employers etc.
Contactable References a must -To commence with employment on 4 January 2020, but available for 3 days training in December 2020 -Company is situated approximately 1 block from the Gautrain station (Walking distance) Duties : -Debt Counselling duties for Debt Solutions Company -Telephonic interaction with clients and potential clients with regards to various products and services relating to debt review and financial wellbeing -Correspond and liaise with clients, internal stakeholders and third parties -Receiving inbound calls and making outbound calls to educate consumers as relevant on process and next steps -Checking validity of Form 16 Applications and supporting documents -Accurately capture customer information for new application processing and confirm accuracy of any pre-populated information on the DC system -Knowledge of the Debt Review process and relevant documents from Form 17.
1 to Form 19 -Accurately capture and save consumer information, including the actual debt balances from COBs received as well as status, being Form 17.
1 to Form 19, on the DC system -Gathering and chasing certificate of balances (cob) and proposal responses -Handling both Credit Provider and client queries -Make outbound calls and / or send e-mails to consumers and Credit Providers to follow up on outstanding documents -Deal with and / or refer terminations to the DC -Deal with FAQs across service offerings and the Debt Review process -Update the consumer and credit provider database where applicable Salary : R 6 000.
and - Your monthly gross salary expectation in context with market relation. (Also forward Reference letters and a recent photograph if possible) APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.
Note : This is a skilled profession. Do not apply if you do not have the relevant Debt Counselling experience.