Software Engineer (Customer Communications Management)
Hollard Recruitment
Sandton, ZA
5d ago

Your team

You will be part of a multi-disciplinary technology team, and work closely with our customers (business, software vendors and partners).

Within the team, you will be responsible on software application engineering and will participate in all aspects from design through to testing and implementation.

About the role

As Software Engineer, you will have primary responsibility on application development to deliver ongoing operational and business initiative outcomes.

You will also be providing software development technical expertise to support your team to deliver services and changes.

You will have an initial focus in Hollard’s customer communications management (CCM) space, covering various document / correspondence related platforms.

Your duties & responsibilities

The key focus areas of this role are :

  • Create, update, and implement a range of high-quality customer correspondence using CCM toolset to specifications within the necessary timescales and always adhering to development standards.
  • Conduct testing of code and design using unit test cases to ensure that the correspondence and related control file output(s) produced from the CCM process meet the requirements of business rules and layout specifications.
  • Consult and update internal technical documentation, developers’ references, and knowledge sharing materials.
  • Triage and undertake root-cause analysis of support incidents and issues.
  • Identify, analyse, and support resolution of CCM application issues.
  • Develop good understanding of Hollard’s CCM applications.
  • Collaborate with product owner and team members to develop solutions that are fit for purpose and align to the enterprise CCM strategy.
  • Work collaboratively with various internal and external stakeholders to implement and to deploy changes.
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