Front of House
Rory Mackie & Associates
Hoedspruit, Limpopo, ZA
6d ago

Our client is a leading Lodge Management company with state of the art wild life game lodges in and around the Kruger Park region.

We can only consider applications who are PART OF A COUPLE where the SECOND PERSON is a Field Guide Level 2 Full Trails candidate, or a Central Maintenance candidate, as per the job adverts on our site -

For this role, what you will be doing :

  • Support to the Lodge Management Team
  • Ensuring all guest standards are at a minimum, being met
  • Hosting as and when required.
  • Check in of guests.
  • Guest induction.
  • Room checks.
  • Room orientation.
  • Curio sales.
  • Assist with all guest-related concerns, complaints, and compliments.
  • Stock takes
  • Timeous support and communication with other departments
  • Co-ordinate central procurement / deliveries and invoicing
  • Daily administration tasks
  • Reservations / Apex
  • Capturing invoices
  • Ensuring that all compliance requirements are adhered to.
  • Ad hoc support to various lodges.
  • Soft Skills

  • Guest Centric
  • Honest
  • Excellent Communicator
  • Solutions orientated
  • Systems & tools :

  • Pastel (or similar)
  • eRes
  • Apex Nebular (similar) POS system
  • Requirements :

    These requirements are non-negotiable

  • Minimum of 3 years in a similar role
  • Minimum of 2 years experience in high-end luxury safari and hospitality environment
  • Computer literate Word Excel Outlook etc
  • Pastel or similar finance system
  • eRes (travel booking system)
  • Point of Sale system
  • Degree Hospitality Management
  • Drivers License
  • South African National or have the correct valid work visa
  • Proven track record of excellent guest and team relationships.
  • Ability to manage high-end guests.
  • Ability to deal with challenging situations.
  • Proven track record of delivering to high-end hospitality guests.
  • Proven track record of thriving in a high demand environment
  • Understanding and ability to ensure consistent food services to our guests
  • Contract type : Permanent
  • Sites : Game Lodge
  • Work cycle : 6 weeks on : 2 weeks off
  • Remuneration : Cash + 7,5% contribution to provident fund and 50% contribution to medical aid
  • Accommodation : On-site and fully paid for, including all meals (breakfast, lunch and supper)
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