Reporting to : Chief Digital Officer
Job Purpose : Support business through analysis and understanding of all electronic communication to enable digital collections.
Assist in improving and analysing all aspects of digital communication and digital channel improvements for Nimble’s digital eBranch.
Location : Woodstock, Cape Town
Key Performance Areas :
Under the management / direction of the Chief Digital Officer will have the following responsibilities (including but not limited to) :
Drive digital collections through detailed analysis relating to improved design and enhanced communication of campaigns for digital customers
Segmentation and targeting using A B testing
Deliverability monitoring and campaign reporting
Assist with UX improvements and optimisation of digital channels
Map out customer journeys
Have a working knowledge of Google Analytics and Qlik
Use SQL to build reports and analyse data
Work cross-functionally with, IT, operations, and analytics to execute projects
Drive revenue and improve ROI on digital campaigns and collections
Support the eBranch with Nimble Community and Nexidia voice analytics tool
1-2 years Management consulting experience
Solid proficiency in Microsoft Office Suite
Skills / Knowledge / Attributes :
Big picture thinking
Strong project management skills
A strategic and creative thinker with proven analytical and problem solving capabilities
Exceptional interpersonal skills; ability to interact and communicate with all levels of the organization
Strong organizational skills and attention to detail
Take responsibility for actions and ownership over tasks and duties
Desire to take initiative
Passion for efficiency and always finding ways to improve processes
Working Hours :
You will be required to work a maximum of 45 hours per week.
Mo nday to Friday : You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07 : 00 and 20 : 30 as agreed by management.
This appointment will be made in line with the Nimble Group Employment Equity plan.