Digital Business Analyst
Nimble Group Ltd
Cape Town, Western Cape, ZA
5d ago
source : WHATJOBS

Reporting to : Chief Digital Officer

Job Purpose : Support business through analysis and understanding of all electronic communication to enable digital collections.

Assist in improving and analysing all aspects of digital communication and digital channel improvements for Nimble’s digital eBranch.

Location : Woodstock, Cape Town

Key Performance Areas :

Under the management / direction of the Chief Digital Officer will have the following responsibilities (including but not limited to) :

Drive digital collections through detailed analysis relating to improved design and enhanced communication of campaigns for digital customers

Segmentation and targeting using A B testing

Deliverability monitoring and campaign reporting

Assist with UX improvements and optimisation of digital channels

Map out customer journeys

Have a working knowledge of Google Analytics and Qlik

Use SQL to build reports and analyse data

Work cross-functionally with, IT, operations, and analytics to execute projects

Drive revenue and improve ROI on digital campaigns and collections

Support the eBranch with Nimble Community and Nexidia voice analytics tool

Requirements :

1-2 years Management consulting experience

SQL coding

Management consulting

Digital marketing

Solid proficiency in Microsoft Office Suite

Skills / Knowledge / Attributes :

Big picture thinking

Strong project management skills

A strategic and creative thinker with proven analytical and problem solving capabilities

Exceptional interpersonal skills; ability to interact and communicate with all levels of the organization

Strong organizational skills and attention to detail

Take responsibility for actions and ownership over tasks and duties

Desire to take initiative

Passion for efficiency and always finding ways to improve processes

Working Hours :

You will be required to work a maximum of 45 hours per week.

Mo nday to Friday : You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07 : 00 and 20 : 30 as agreed by management.

This appointment will be made in line with the Nimble Group Employment Equity plan.

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