Ict Specialist Stellenbosch
Datafin It Recruitment
Stellenbosch, Western Cape
4d ago
source : findojobs-za

DataFin was established in . We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

ENVIRONMENT : JOIN a fast-paced customer system support team of a leading provider of cutting-edge Telecommunications Solutions seeking an experienced & solutions-driven Tier 1&2 ICT Product Support Specialist.

This team is responsible for the delivery of Information & Communication Technology related infrastructure, administration, technical support and other services as required for the customer systems.

The position will require after hours work including remote work. The ideal candidate needs a relevant 3-year tertiary qualification, at least 5 years suitable experience including Windows, Microsoft Server & Microsoft Office Suite, ESET, Backup technologies (Altaro, Arc Server, Tape drives), Infrastructure Monitoring (e.

g., PRTG, Nagios, SolarWinds, etc.), Hyper-V, VMware), Linux, Wireshark, Ubiquiti, Mikrotik, Cisco, Dell, SonicWALL, FortiGate & Huawei.

DUTIES : *General Resolve user and client issues within SLA.* Offer remote and potentially onsite support.* Install and configure hardware and software components.

  • Assist with User Acceptance Testing.* Troubleshoot hardware and software issues.* Perform root cause analysis.* Repair or replace damaged hardware.
  • Perform tests and evaluations of new software and hardware.* Provide advanced user support and training.* Pro-active communication to stakeholders.
  • Conduct daily system checks and maintenance operations.* Establish good relationships with all customers and colleagues.
  • Manage technical documentation work with 3rd party vendors for system support.* Technical Project Management.*Server Administration (Windows and / or Linux) Server administration and maintenance.
  • User and Group administration.* Backup administration.*Network Administration IP and Routing design administration.* Security.
  • Deployment of networks.* Switch, Wi-Fi, Router and Firewall administration.* DNS administration.* Network traffic monitoring and troubleshooting.
  • REQUIREMENTS : *Qualifications A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology e.g., CPUT, etc.

    One or more of the following courses : MCSE, MCSA, Cisco CCNA, RHSE, etc. International Certification would be advantageous.

  • Experience / Skills A minimum of 5 years relevant experience.*Software Windows environment software.* Microsoft Windows (desktop), Microsoft Server & Microsoft Office Suite.
  • Anti-Virus Software (ESET).* Backup technologies (Altaro, Arc Server, Tape drives).* Infrastructure Monitoring (e.g., PRTG, Nagios, SolarWinds, etc.
  • VM (e.g., Hyper-V, VMware).*Linux environment software Linux OS.* DNS (Bind).* Mail (e.g., Postfix, Sendmail, Exim, etc.

    Fileserver (e.g., SMB, NFS, iSCSI, etc.).* VM (Proxmox).*Networking Mid-level knowledge of routing, switching, IP addressing & FW rules.

  • Analysis / Troubleshooting software (e.g., Wireshark).* Cabling and Crimping.* Network equipment experience (e.g., Ubiquity, Mikrotik, Cisco, Dell, SonicWALL, FortiGate, Huawei).
  • Other Python, PowerShell and other scripting skills* Proven telephonic and onsite support history.* Any additional software and database skills would be advantageous.
  • Experience in telecommunication / transmission systems including Wifi, LTE, 5G, VoIP, etc. would be advantageous.* Experience in fiber optics would be advantageous.
  • ATTRIBUTES : * Professional conduct with punctual behaviour and a strong work ethic.* Analytical problem-solving with meticulous attention to detail.

  • Ability to work as part of a diverse team with different skills.* Be able to self-manage, especially when operating alone with remote support.
  • Excellent interpersonal and communications skills.* Need to continuously upskill.* A proactive nature with a positive Can do attitude towards any type of work that needs to be done.
  • Highly organised.*While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
  • COMMENTS : When applying for jobs, ensure that you have the minimum job requirements. *Only*SA Citizens will be considered for this role.
  • If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

    Please e-mail a word copy of your CV to ( )(mailto : ) and mention the reference numbers of the jobs. We have a list of jobs on ( Datafin IT Recruitment - Cape Town Jobs.

    Tier, 1, 2, ICT, Product, Support, SpecialistNegotiableTier, 1, 2, ICT, Product, Support, Specialist

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