Ict Specialist Stellenbosch
Datafin It Recruitment
Stellenbosch, Western Cape
4d ago
source : findojobs-za

DataFin was established in . We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

ENVIRONMENT : JOIN a fast-paced customer system support team of a leading provider of cutting-edge Telecommunications Solutions seeking an experienced & solutions-driven Tier 1&2 ICT Product Support Specialist.

This team is responsible for the delivery of Information & Communication Technology related infrastructure, administration, technical support and other services as required for the customer systems.

The position will require after hours work including remote work. The ideal candidate needs a relevant 3-year tertiary qualification, at least 5 years suitable experience including Windows, Microsoft Server & Microsoft Office Suite, ESET, Backup technologies (Altaro, Arc Server, Tape drives), Infrastructure Monitoring (e.

g., PRTG, Nagios, SolarWinds, etc.), Hyper-V, VMware), Linux, Wireshark, Ubiquiti, Mikrotik, Cisco, Dell, SonicWALL, FortiGate & Huawei.

DUTIES : *General Resolve user and client issues within SLA.* Offer remote and potentially onsite support.* Install and configure hardware and software components.

  • Assist with User Acceptance Testing.* Troubleshoot hardware and software issues.* Perform root cause analysis.* Repair or replace damaged hardware.
  • Perform tests and evaluations of new software and hardware.* Provide advanced user support and training.* Pro-active communication to stakeholders.
  • Conduct daily system checks and maintenance operations.* Establish good relationships with all customers and colleagues.
  • Manage technical documentation work with 3rd party vendors for system support.* Technical Project Management.*Server Administration (Windows and / or Linux) Server administration and maintenance.
  • User and Group administration.* Backup administration.*Network Administration IP and Routing design administration.* Security.
  • Deployment of networks.* Switch, Wi-Fi, Router and Firewall administration.* DNS administration.* Network traffic monitoring and troubleshooting.
  • REQUIREMENTS : *Qualifications A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology e.g., CPUT, etc.

    One or more of the following courses : MCSE, MCSA, Cisco CCNA, RHSE, etc. International Certification would be advantageous.

  • Experience / Skills A minimum of 5 years relevant experience.*Software Windows environment software.* Microsoft Windows (desktop), Microsoft Server & Microsoft Office Suite.
  • Anti-Virus Software (ESET).* Backup technologies (Altaro, Arc Server, Tape drives).* Infrastructure Monitoring (e.g., PRTG, Nagios, SolarWinds, etc.
  • VM (e.g., Hyper-V, VMware).*Linux environment software Linux OS.* DNS (Bind).* Mail (e.g., Postfix, Sendmail, Exim, etc.

    Fileserver (e.g., SMB, NFS, iSCSI, etc.).* VM (Proxmox).*Networking Mid-level knowledge of routing, switching, IP addressing & FW rules.

  • Analysis / Troubleshooting software (e.g., Wireshark).* Cabling and Crimping.* Network equipment experience (e.g., Ubiquity, Mikrotik, Cisco, Dell, SonicWALL, FortiGate, Huawei).
  • Other Python, PowerShell and other scripting skills* Proven telephonic and onsite support history.* Any additional software and database skills would be advantageous.
  • Experience in telecommunication / transmission systems including Wifi, LTE, 5G, VoIP, etc. would be advantageous.* Experience in fiber optics would be advantageous.
  • ATTRIBUTES : * Professional conduct with punctual behaviour and a strong work ethic.* Analytical problem-solving with meticulous attention to detail.

  • Ability to work as part of a diverse team with different skills.* Be able to self-manage, especially when operating alone with remote support.
  • Excellent interpersonal and communications skills.* Need to continuously upskill.* A proactive nature with a positive Can do attitude towards any type of work that needs to be done.
  • Highly organised.*While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
  • COMMENTS : When applying for jobs, ensure that you have the minimum job requirements. *Only*SA Citizens will be considered for this role.
  • If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

    Please e-mail a word copy of your CV to ( )(mailto : ) and mention the reference numbers of the jobs. We have a list of jobs on ( Datafin IT Recruitment - Cape Town Jobs.

    Tier, 1, 2, ICT, Product, Support, SpecialistNegotiableTier, 1, 2, ICT, Product, Support, Specialist

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form