Service Operations Centre (Engineer)
HR Genie
Cape Town
4d ago
source : Job Placements

Job Description

Our client in the IT industry is looking for a Service Operations Centre (Engineer) to join their team.

  • Duties and Responsibilities
  • Ensure maximum possible service availability and performance through pro-active monitoring, alerting and diagnostic activities.
  • Provide support services for Engineering and other technical teams.
  • Fault handling and escalation (identifying and responding to faults in our production gaming systems and networks).
  • Manage and resolve assigned incident tickets.
  • Support Problem Management and root cause analysis.
  • Become an SME on the systems and services you support.
  • Support disaster recovery activities.
  • Support the Engineering team during release and maintenance procedures.
  • Key Skills

  • Software Development Experience
  • Software Testing and Debugging skills.
  • Problem solving and logical thinking.
  • Great written and verbal communication skills.
  • Team working skills .
  • Job Role : Service Operations Centre (Engineer)
  • Industry : IT / Telecommunications
  • Salary : Negotiable
  • Required Skills

    3 Years of Experience Qualifications *Knowledge of Microsoft-based operating systems.

  • Knowledge of Linux servers.
  • Knowledge of Docker containers is desirable.
  • Experience in supporting cloud-native systems running in the cloud, preferably Azure.
  • Deep knowledge of monitoring systems like Prometheus, ELK, or similar tools.
  • Basic understanding of database technologies, such as SQL Server. Basic querying would be desirable.
  • Understanding of networking essentials, including TCP / IP, routing, and DNS.
  • Experience using access lists, packet filtering, and troubleshooting tools such as ping, traceroute, whois, and tcpdump.
  • Knowledge of backup and disaster recovery practices.
  • Knowledge of ITIL Service Management & Best Practices would be desirable.
  • Working with JIRA and Confluence.
  • Experience working with scripting / automation would be desired.
  • Excellent verbal and written communication skills in English.
  • Ability to learn new technologies quickly
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