Customer Service Team Leader
Thermo Fisher Scientific
Gauteng, South Africa
2d ago
source : findojobs-za

Johannesburg, GautengJob Description When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation.

As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Objective : Provide support in driving customer loyalty, maximising business performance and aligning to the overall business objectives to enable growth.

What will you do? Guide team to support all local / corporate business objectives. Support key CC strategies to drive customer loyalty & resulting CAS score.

Support Sales to enhance the customer experience by providing appropriate guidance. Participate in key projects to support local / corporate initiatives.

Identify key improvement opportunities e.g. system enhancements, processes, tools. Utilize system knowledge to provide appropriate guidance on transactional capability.

Drive performance on key metrics by which the CC team success will be measured. Oversee management of customer related data within ERP systems.

Train / present to other teams relevant CC tools / initiatives / strategies. Complete other related duties / responsibilities as assigned.

How will you get there? Demonstrated skills in people management & development preferred. Experience in supporting projects preferred.

Good written and oral communication skills are essential. Must be able to interface effectively with internal & external customers.

Strong results focus and attention to detail are essential. Demonstrated ability with systems is critical, including Outlook, Powerpoint & Excel.

Good organisational skills are necessary, as is the ability to use own initiative and collaborate well within a team. Qualification in related field, preferred.

1-3 years related experience depending on qualifications.

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