Our client is a specialist hosting company - and so much more, based in Centurion and is seeking someone who is an effective communicator, driven and passionate team player to join their team as an Inbound Sales Representative.
This is an exciting and challenging position for a hard-working, passionate, reliable Inbound Sales Representative who has a great lead generation proven track record.
The successful incumbent will have sales experience with a natural sales inclination, be tech savvy and have a good understanding of people.
All products are cloud based.
Key responsibilities and duties will be :
Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards
Facilitate sales of all services according to company and client requirement
Coordinate with customers and avoid any discontinuation from his or her end
Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same
Administer all customer complaints and ensure timely resolution within required guidelines
Supervise all unresolved compliant for sales
Perform troubleshoot on all customer service issues and schedule all field service calls as required
Manage and process and correspondence with customers
Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork
Prepare all new contracts and handle all incoming calls for same
Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same
Perform all follow up for all outbound calls
Supervise all online chat sales calls for clients
Always ensure optimal level of client satisfaction and process all orders on phone
Qualifications and Background :
Fearless attitude and a hunter mentality
Computer literate (MS Office)
Strong evidence of attention to detail
Excellent communication skills
Good numeracy skills
Evidence of sound logical thinking