Must have advanced working knowledge of Checkpoint (this would include implementation) and it would be advantageous if you could have working knowledge of the following : Fortinet Cloudflare Tufin Fourways, with extensive remote working.
The primary role of the Cyber Security Specialist is for the technical and operational delivery of a specific statement of work as contracted with clients.
Additionally, the Cyber Security Specialist needs to deliver a high level of quality customer service and be a support and escalation channel into Performanta for the technical teams and clients.
Report to Head of Professional Services Grade 12 Information Security diploma or degree advantageous A+, S+, N+ advantageous Relevant vendor certifications required 5+ years’ work experience in the information security industry 3+ years’ proven experience in the product to be supported Works with : Account manager Service delivery manager Cyber Security Operations Manager Customers Vendors KPA's : Research and development Leadership (Mentoring, training and self-development) Quality pre-sales engagements Quality professional services Technical service escalations and support Technical competencies rqd : In-depth working knowledge of product that is being supported.
Knowledge of root cause analysis and escalation procedures Networking skills. Incident management. Leadership skills. Communication and business writing skills.
Reporting skills, being able to articulate technical reports into business language to provide situational awareness and specialist advisory Proven understanding and awareness of current developments in the prevailing global Cyber Security environment.