Credits / Repairs / Returns Clerk
AC/DC Dynamics
Pinetown, KZN, South Africa
20d ago

Qualifications, Skills and Competencies Required :

  • Matric certificate, with English, Science and Mathematics pass.
  • A basic knowledge of electronics and electronic components is a plus.
  • Fluent in English, both written and verbal, with Isizulu or Afrikaans as a secondary language.
  • Computer literate, and able to learn to use all company software applications.
  • Tenacious and able to handle conflict in a professional and mature manner.
  • Team player who communicates well at all levels.
  • Procedure and paperwork driven.
  • Willing to investigate and assist to resolve customer complaints and queries and give superior customer service.
  • PURPOSE :

    To assist with customer returns, credits and repairs and to liaise between the various departments involved in these transactions.

    Typical Job Functions include, but are not limited to :

  • Accepting and assessing all returns, credits and items brought in for repair according to the relevant company policies and procedures.
  • Dealing with client queries regarding credits and repairs, and following up on all items sent for repair or to be replaced under warranty, either in person or via e-mail.
  • Giving feedback and requesting feedback regarding all customer related issues around credits, repairs, warranty claims, and returns.
  • Acting as a liaison between Retail sales, Warehouse, Repairs, and Head Office relating to the job title.
  • Ensuring that all customers are dealt with in a professional and fair, yet firm manner regarding any and all queries and discussions related to the job title.
  • Checking and updating all reports on a daily, weekly, and monthly basis in order to keep the stock levels accurate.
  • Assisting in Warehouse and Retail functions as needed.
  • BENEFITS : Provident Fund

    Medical Aid

    Please send CV to : and in subject line add - Credits / Repairs / Returns Clerk, KZN

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