Team Leader - Sports Betting
ITHUBA Holdings Proprietary Limited
Johannesburg, Gauteng, ZA
12d ago
source : Careers24

Do you enjoy helping others develop their customer service skills and understand the advantages of a team environment and what it takes to thrive in one?

Then you may be perfect for our team leader job. We are a computer and accessories repair company with a strong presence in the region.

Were looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights.

Youll supervise approximately full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.

Some background in computers would be nice, but whats more important for us right now is that you understand what makes team members tick and what motivates them to grow and excel.

Wed love to hear from passionate about sport candidates who have sports betting at previous or current companies and who have made their employees otherwise humdrum customer service jobs into something of a calling.

Your role . Assisting Sport-betting Expert & Contact center lead Using gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members Developing a multifaceted rewards system that makes team members excited to show up to work every day and do their best Supervising a pilot project and report on its feasibility Teach and train team members on various customer service strategies Communicating expectations, assignments and responsibilities clearly and professionally Undertaking ongoing customer service work to better understand the demands, positives and pain points of the job What we need Ideally Bachelors Degree (any field is fine) Matric essential Ability to develop, implement and assess performance metrics Expertise in Microsoft Office programs and in desktop and mobile technology Proven record of boosting team performance and employee retention rates Two years of experience as a Team Leader

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