Production Support Engineer

Siritech

Johannesburg, South Africa

6d ago

source : Executive Placements

Key Responsibilities

Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders

Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications

Collaboration with other members of the Production Management team

Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and ''touches to production''

Help in defining capacity and resiliency requirement metrics and failover / BCP capabilities in partnership with business to improve reliability, stability and capacity management

Production systems monitoring, start of day (SOD) and end of day(EOD) checks

Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.

Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems

Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management

Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases

Technical Skills

5+ years'' experience in Production Support in Financial services industry

Very strong Analytical and problem-solving skills

Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution

Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)

FIX protocol knowledge

Strong Shell / Python scripting skills

Ability to prioritise workload, react quickly and escalate to meet business expectations

Strong working knowledge of real time monitoring systems

Financial Product knowledge would be advantageous

Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities

Performing code fixes and maintenance

Incident Management

AIX,DB2,Kubernetes, Rancher containers, MS SQL, PostgreSQL

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