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Through the good and more challenging times. Innovating at pace so customers can manage their finances, operations and people.
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Job DescriptionThe HRIS Systems Analyst maintains the Sage People environment including ongoing support and resolving complex system related queries.
They monitor system performance, and address issues as well as develop system functionality, working with Group IT and HRIS Improvements Tech Lead for complex architectural and configuration changes.
Also responsible for the management of People data for the Group, driving data integrity, taking care of data security, combining data science and implementing mechanisms to extract data from different HR and payroll systems globally.
Key ResponsibilitiesKey accountabilities and decision ownership :
Analyse and plan Sage People release upgrades including supporting the test process for fix releases and upgrades
Execute configuration changes to the Sage People applications to defined requirements and provide guidance to users in defining those requirements, based on agreed service standards and operational procedures
Develop and maintain strategic relationships with key outsource providers to ensure business benefits and business solutions are delivered and roadmaps are aligned to IT trends and capabilities
Maintain the knowledge base of architecture policies, standards, technology roadmaps, reference architectures, systems inventory and preferred products to direct and guide all IT development and services and ensure accurate and timely execution of all assigned tasks to standard operating procedures and work instructions.
Act as an escalation route from People Services for complex colleague People Services queries for system content and resolve or escalate accordingly.
Train and share knowledge with other members of the HRIS and Service Management Teams.
Able to translate business requirements into system specifications, by using knowledge, experience and the network of technical specialists across People Services and IT.
Coordination and consolidation of people data received from different countries using different HR and Payroll systems.
Work with HRIS Improvements Tech Lead to design export functionality from various HR and Payroll Systems. Cultivate relationships and alignment with other organizations to assist with the creation of data import files from current HR systems into Informatica.
Identify data risks or issues in different countries and implement mechanisms to mitigate these risks.
Administration and coordination of business intelligence / analysis to help guide the business with People data; protect company proprietary and confidential information
Ensure data integrity by participating in various data clean-up projects before data is captured and implemented on Sage People
Works collaboratively with People Services Hubs and HRIS Data & Reporting Analysts to ensure that data entered in Sage People is sufficient for reporting
Skills, know-how and experience :
Must have :
Considerable experience in HR, customer service or related field especially working with HRIT technology products including system support, maintenance and test practices
Experience with basic Microsoft Office functionality (e.g., Word, Excel, Outlook)
Exposure to IT Project, Solution and Release management
Exposure to Testing and Quality management
Exposure to Sage People HCM Cloud solutions, business processes
Experience working with various support teams from Group IT, Business, Sage People support and Vendor teams.
Ability to consistently deliver high quality customer service in a professional manner; effective listening and good verbal and written communication skills
Contributes to a positive team environment is helpful and supportive of other team members and understands team priorities
Good planning and organisation skills to deliver operational requirements
Experience in business reporting and data capturing
Degree qualified or equivalent, within an IT specialism
Ability to adapt quickly to understand the business nuances of a complex group
Significant experience of complex technology project delivery in a fast-moving change environment
Strong knowledge of Technology Project Management and Governance approaches and frameworks
Proven experience of managing System Testing cycles (Business Acceptance Testing, End-to-End Business Testing) prior to deployment of an HR system
Proven experience of third-party management in relation to suppliers, sub-contractors and stakeholders across the organisation
Strong focus on continuous improvement
Strong focus on data quality
Technical / professional qualifications :
HR qualification desirable