Regal Security has a vacancy for a Branch Technical Advisor at our NELSPRUIT Branch who will assist customers telephonically, face to face and on site with all technical queries and problems related to Regal products.
JOB REQUIREMENTS Assist customers with technical queries on all products sold by Regal. Provide a high standard of technical assistance to customers on-site and at the trade counter, and telephonically.
Technical support is to be provided only on products purchased from Regal. Generate all necessary administration, for example Job Sheets, Component usages and the Invoicing thereof etc.
Provide on-the-job coaching for Regal staff in the branch. Check faulty goods prior to sending them in for repairs and complete the appropriate paperwork required.
Discretion must be used on customers that abuse the service, advise these customers on the appropriate training courses to attend.
MINIMUM REQUIREMENTS Grade 12 Electronics Qualification Experienced Security Products Installer Own Vehicle and Valid Drivers Licence Able to work alternative Saturdays 8 - 12 and every odd public holiday