B2B Sales Representative
Direct Debit (Pty) Ltd
Pretoria East, Gauteng, ZA
1d ago
source : Careers24

The Sales Representative is responsible for customer engagement, customer service and sales generation through emails, inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers.

  • Roles and Responsibilities*
  • Customer retention, customer acquisition and sales generation while complying to Standard Operating Procedures
  • Promote, market and sell products or services, and to close deals
  • Meet sales and performance targets, achieve productivity levels and deliver top quality customer service standards
  • Follow communication scripts and use knowledge base to generate interest and demand in the company's products, services and offers
  • Identify and respond to customer needs by providing personalized service
  • Evaluate enquiries and inquiries, and formulate viable solutions for customers
  • Provide complete information on products, services and offers
  • Maintain customer service etiquette and adopt professionalism, patience, and a people-first attitude
  • Consistently make a good first impression
  • Engage customers in dialogue that opens opportunities
  • Commit to departmental and individual targets / goals
  • Meet company expectations for excellent customer service
  • Update contact database accurately
  • Provide information regarding product or service in an engaging manner
  • Provide efficient and courteous service to customers
  • Intricate understanding of the customer base and their needs
  • Fostering strong relationships with customers
  • Take relevant notes on all calls for trend analysis and customer behavior patterns
  • Process sales orders quickly and accurately
  • Uphold and preserve the companys reputation
  • Function as part of the team with sincere enthusiasm
  • Negotiate sales and address any concerns / reservations of customers
  • Generating and processing sales orders quickly and efficiently within the stipulated lead times
  • Acquiring a high conversion rate through successful customer engagement *Qualifications and Experience*
  • Grade 12
  • Sales / Marketing certification / diploma or degree (advantageous)
  • B2B sales proficiency
  • Excellent communication skills
  • Bilingual English and Afrikaans
  • Computer literate
  • Resilient and able to work under pressure
  • The ability to interact with potential clients telephonically
  • Ability to work independently and be self-driven within a team structure
  • Participating in educational opportunities and updating knowledge base in respect of sales methods, selling points, technical specifications, offers, new and existing product line and service information
  • Follow up with customers to ensure service fulfillment completion and satisfaction.
  • Natural ability for customer focus
  • Product knowledge (In-house training)
  • Professional verbal communication skills
  • Strong attentiveness and listening skills
  • Best practice telephone etiquette
  • Strong persuasion and negotiation capability
  • Quick thinker
  • Highly focused and target driven
  • High level diligence with meticulous attention to detail
  • Polite, personable, and friendly tone of voice
  • Basic user of Microsoft Office (Excel, Word, Outlook)
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