DescriptionYoull be part of the team supporting day-to-day usage of our Customer Relationship Management (CRM) system, Microsoft Dynamics CRM, as well as its continued successful rollout and future deeper integration across the National Museums Liverpool group.
The Customer Relationship Management (CRM Officer will help ensure the most effective and efficient use of CRM as a centralised tool improving our ability to attain a superior understanding of audiences and key stakeholders, and realising our core CRM aspirations : Transform the visitor experienceAchieve a single view of the customerImprove business and systems efficiencyImprove reporting and business intelligence Never will a day look the same, as youll work with business functions right across the organisation to identify and implement ways of working with CRM that maximises business efficiency, productivity, and income generation opportunities alongside delivering a world-class visitor and supporter experience.
Youll need previous experience working with software systems designed for customer information management, understanding and analysing data with working knowledge of best practices across CRM.
We are looking for someone who is adaptable and thrives working in a fast-paced environment, and excited at the prospect in joining us as we enter a new phase of managing and developing relationships with audiences at National Museums Liverpool.
Are you ready to do your best work yet? Photo, Crowds enjoying Garden of Light, by TILT. Lumiere London , produced by Artichoke, supported by Mayor of London.
Credit Matthew Andrews . Photo, Jennie Gill, Yorkshire Artspace, Sheffield. Photo Our Favourite Places / Nigel Barker for Yorkshire Artspace.