Duties and Responsibilities
Receives and logs new social benefit funds applications.
Ensures all member data on the system is correct and valid.
Validates the application details.
Ensures that the employee / employer is due for the benefit applied for.
Assesses applications in accordance to the funds rules and regulations.
Verifies the payment of the benefit due.
Transacts and effects payments to the establishment, member or service provided concerned.
Issue application forms, tax certificates and benefit statements.
Conducts investigations on queries and complaints and responds to the establishment, member, service provider and party concerned
Liaises with relevant parties to resolve complaints.
Provides customer services to members, establishments, service providers and parties via written and / or telephonic communication.
Ensures service levels and performance in customer administration is maintained in terms of the national Mission, Vision and Statements.
Filing of all provident fund claims that are not on ready to process status.
Process provident fund claims that are on ready to process status.
Matric (standard 10)
At least 1 year Fund Benefit processing / assessment experience
General knowledge of benefit funds
Customer orientated behaviour
Computer literate Microsoft package (intermediate level) advantageous
Knowledge / Experience / Skills / Requirements
Verbal and written communication skills
Ability to build strong effective relationships with all stakeholders, i.e. existing clientsand potential clients as well as internal stakeholders, i.
e. colleagues and management
Must be a good team player and achieve objectives as set out by supervisor
Must be meticulous in carrying out tasks / instructions etc.
Must have good interpersonal and low level decision making skills
Must have attention to details
Above average administration skills required