Our client, a leading technology company, is looking for a Customer Service Administrator for their Sales Division, located in Gauteng.
MINIMUM REQUIREMENTS : Matric with Mathematics and Accounting. Minimum working experience of 2 years in customer service or sales chemical / mining / commodity or financial or precious metal trading environments.
Computer literacy is essential with at least intermediate proficiency in Microsoft Excel and Word. Experience with OTC module of SAP, including order processing, invoicing, delivery, and shipment creation.
MAJOR RESPONSIBILITIES & ACCOUNTABILITIES : CUSTOMER ORDER PROCESSING : Professional communication with customers and internal parties across all media to expedite orders, resolve queries and provide information.
Preparing quotations, including the necessary calculations. Processing orders and invoices in SAP, including the necessary calculations.
Processing deliveries and shipments in SAP and generating the required documents. Buying and / or selling and / or transferring of precious metals as required for customer orders by means of the relevant tools and platforms, including, but not limited to, SAP.
Ensuring that any invoices resulting from precious metals transactions are verified and communicated to customers and / or Accounts Payable for payment timeously.
Buying and / or selling foreign currency as required for business transactions and recording of the transactions by means of the relevant tools and platforms, including, but not limited to SAP.
Communicating with the bank(s) to confirm foreign currency transactions and allocating UCR numbers for incoming payments timeously.
Ordering of stock for assigned business line(s) and / or customers, processing of the relevant transactions in SAP (purchase requisitions) any ancillary transactions such as metal transfers that may be required.
Following up on outstanding debtors and providing relevant feedback to Accounts Receivable. On-boarding of new customers, including collection of relevant paperwork and processing and completion of MDG process.
Maintenance of precious metals pool accounts for allocated customers, including regular review of posted transactions to ensure correctness of entries and ensuring that pool account statements are signed off by customers at half-year end and full-year end for audit purposes.
Electronic filing of all relevant documentation for audit purposes. LOGISTICS : Logistics arrangements, including the preparation of required documentation, for local deliveries as well as import and export shipments.
Liaising with freight forwarders and other relevant service providers as required. Verification of invoices received from service providers and communication to Accounts Payable.
GENERAL : Maintenance and updating of relevant documentation, standard forms and work instructions, as required by the relevant ISO standards.
Continuous pursuit of cost saving / improvement opportunities within the scope of daily function and relevant fields of expertise.
Addressing any complaints by allocated customers (AR process). REQUIRED SKILLS, KNOWLEDGE AND COMPETENCIES : Planning and organizing skills Excellent communication and problem-solving skills Ability to work as a member of a team Ability to work under pressure Ability to work independently and to be self-driven