This role will provide 2nd / 3rd Line Application Support & Enhancement services to a number of business critical and regulatory applications : Problem Record / Incident Management Design, Develop and Implement CRs from Business Quality Assurance for all the changes delivered to business Prompt response to meet the business needs for changes Effective liaison with Integration Platform peers & clients Provision of out of office hours support to ensure smooth functioning of the application, as needed To be fully proficient in required technical skills mandated by the Integration Platform Technology Strategy -
typically Informatica, Abinitio, OWB, Teradata, IBM Mainframe as required by each role Working experience in Service-Now or equivalent incident / problem / change management tool Working experience in TWS or equivalent scheduling tool To understand the new / changed applications coming into Support to a detailed level (typically by knowledge transfer exercise with the Project Team) before the Project Team leave.
Understand how it "does what it does". Ability to apply Operational Acceptance Criteria, if required, to new or changed applications coming in to Service & highlight areas of non-
adherence. Provide the support for any new service accepted by Integration Platform Service Management and Support To provide input to estimates for request to URL Removed ownership of small change, and input to any large change perhaps involving 3rd party suppliers.