Client Manager
Merchants
Durban, South Africa
7d ago

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

With over 35 years’ experience in managing contact centre operations across the globe, we are proud of our ability to deliver real business value through our exceptional people, best practice models, process and leading technologies.

We are also backed by Dimension Data - a global IT service specialist and solution provider, and NTT - one of the world's largest telecommunication companies in the world.

Our purpose is to make every person we come in contact with experience the exceptional and we believe in creating sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

Want to be part of our team?

The Client Manager has account responsibility and their key focus is around analysing the client’s situation and business requirements through awareness, empathy and good questioning.

They have the ability to influence clients to use Dimension Data’s solutions through articulating value in the client’s terms.

What you'll be doing

Take ownership of clients

They take ownership of a range of accounts within the domestic, mid-market or international market segments, by passionately advocating the client requirement, whilst keeping sight of the need to increase revenue and improve margins for Dimension Data.

Ideally, Client Managers are vertically structured and their portfolio of accounts are in one or adjacent verticals.

Develop account strategy

These employees use their engagement skills to establish their account strategy with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction) in the specific account.

They build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for Dimension Data.

Ensure client satisfaction

They drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client.

They aim to realise revenue and margin targets and exploit opportunities, whilst displaying notable client service orientation.

Generate demand from clients

They are able to generate demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulate how Dimension Data can add value through our services and solutions.

They leverage their relationship skills and knowledge of the client environment to assist and influence the client at every stage of the buying cycle, and to position Dimension Data favourably compared to competitors.

They have the ability to influence and work closely with vendors, partners and internal employees such as Project Managers and Service Delivery Mangers to achieve the required results.

Develop and grow profitability

The Client Manager approaches the management of his / her account in a systematic way by identifying and defining the strategy they will use to develop and grow the account profitably.

Vulnerability analysis

They do a vulnerability analysis of Dimension Data’s position in comparison to that of competitors and vendors, to ensure the client’s requirement is at the heart of our proposed solution.

They understand the competitive environment and can effectively pursue and select specific deals that will have a profitable result for Dimension Data, by displaying knowledge of how the client’s opportunities aligns with Dimension Data’s strengths, the urgency drivers for the client and the client’s current relationship with Dimension Data.

Effective use of sales tools and methodologies

They use Dimension Data’s sales tools (e.g. Salesforce.com) and methodology to effectively manage their accounts, opportunities, pipelines and forecast.

Ensure governance

Client Managers develop and / or align governance and compliance policies in own practice area to identify and manage risk exposure liability.

They assess, surface and mitigate buyer centric risks that could prove detrimental to the buyer’s credibility or could derail an initiative altogether.

Ensure financial compliance

These individuals monitor and control financial governance and compliance throughout an area of specialisation in order to manage financial cost.

Client Managers identify who in Dimension Data holds budget authority and actively pursue opportunities to obtain access to the budget.

They aim to realise revenue and margin targets and to maximise sales opportunities through connecting client needs with Dimension Data offerings and solutions.

Behavioural skills

As corporate citizens, Client Managers can work effectively in teams and manage their assigned work processes. They contribute ideas to the improvement of internal processes and continuously improve their own competence levels by displaying a learning orientation.

Required Work Experience :

4 6 years’ work experience,

At least 2 years’ work experience in a Sales environment

What would make you a good fit for this role?

We want people like you! The passionate kind. People who live, think and deliver exceptional. If you're ready to take the next step in your career, then look no further!

Diversity in Merchants

Merchants is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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