customer service agent stanlib
iSON Xperiences
Randburg, South Africa
2d ago
source : Job Placements

The Role :

Customer Service Fixed Term Contract Position

To Start asap

Provide clients / investors with information on investments, turnaround times, our business rules and assistance with our digital platforms including driving our digital platforms either telephonically or via email

Job Objectives :

  • Provide clients with information and resolution regarding investment enquiries.
  • Communicate SLA, processes and business rules pertaining to products and service
  • Assistance with our digital platforms including driving our digital platforms
  • Transfer calls appropriately to the relevant areas
  • Identify, research and resolve customer service problems
  • Adhere to contact centre schedule
  • Deal with the all queries across the entire STANLIB product range
  • Follow the escalation process
  • Log all calls
  • Where requested ensure that all management instructions are adhered to where service delivery is impacted
  • Ensure that interaction with clients / investors is recorded on workflow
  • Skills and Experience :

  • Minimum 1 years industry related experience
  • Minimum 1 year call centre experience or customer service
  • Knowledge of customer service principles and practices
  • Matric
  • Bcom or studying towards
  • Job related knowledge
  • Financial Services Industry Knowledge- legislative
  • Extensive STANLIB Product Knowledge
  • Extensive STANLIB Fund range Knowledge
  • Excellent understanding of business rules and processes
  • Comprehensive system knowledge รข?? Compass, Sillica, Workflow, Online
  • Computer skills
  • Job related skills
  • Extensive product knowledge of the STANLIB product range.
  • Excellent understanding of the business rules, processes and procedures at STANLIB.
  • Systems Knowledge
  • Must keep up-to-date with legislation changes e.g. FICA, FAIS, etc
  • Achieve 85% pass on assessments
  • Ensuring that all external communications is in keeping with the above standards
  • General understanding of markets, global trends and how that affects our products performance
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