Service Delivery Technician
Hire Resolve
Cape Town, Western Cape, ZA
5d ago
source : JobVine

A South African based software company focusing retail solutions is looking for a Service Delivery Technician.

Requirements

BSc (IT) or IT diploma (A+; N+) or MCSEMicrosoft SQL knowledge / experience (must be advanced)0 - 5 years work experience / experience in a similar environment advantageousRetail background advantageousGood communication skills - must be able to communicate well in English.

Afrikaans, Portuguese and / or French advantageous as a second languageTeam PlayerA problem solver / logical thinkerAbility to work under pressureReliable and dedicatedAmbitious person who is willing to put in the extra effort to advance within the companyJob Specification : This position entails giving telephonic and on-line technical support, from within a call centre environment, to our client base on our POS software, Arch, using SQL as the back-end.

A function of this role is to determine whether a query is a user error or a system error.

System errors are referred to Technical Consultant department.

Please note that shift-work applies.

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