YOUI is looking for exceptional, well spoken and driven individuals to join the Roadside Assistance night shift team!
Please note that this role works on a 4 days on 4 days off roster, over 7 days (which includes working on Saturdays & Sundays and Public holidays).
The hours for this role are 6pm - 11pm (RSA time).
Skills and Competencies
Thorough knowledge of the product and services offered by Youi
Excellent interpersonal and English communication skills (verbal and written)
Enthusiastic and passionate about the job
Takes ownership and responsibility
Self-disciplined and self-motivated
Deadline and results oriented
Strong organizational and prioritising ability
Customer service oriented
Attention to detail
Problem solving / initiative
Conflict management / Empathetic
High stress tolerance
Tenacity and resilience
Computer literacy is essential
As a Roadside Assistance Advisor your duties will include but not be limited to :
Answering and processing all Emergency Roadside Assistance calls from Youi clients
Making sound decisions, based on the client's situation, information, and cover, on whether or not to assist the client
Finalising all Youi Assist cases in the most efficient, professional, courteous manner and in the shortest time possible (TAT) in line with our company values of Fast, Dynamic, Awesome Service, Human, Honest and Passionate.
Liaising with Service providers regarding specific emergency assistance required - For example : Tow Truck Companies.
Dealing with general queries from clients and Service Providers
Capturing messages in an after-hour capacity for other Youi departments who may not be open at the time of the call
Although you will work very hard for 4 days, you will have the luxury of having 4 full days to yourself to do with as you please!
In order to be considered for this position, you will need to attach to your application an up to date CV which includes your current role and a cover letter outlining what skills and experience you would bring to this position.
Please do not apply if you cannot commit to these hours.