Desktop Technician will have to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
To provide immediate first line support and daily assistance of all IT related issues
Assisting the regional IT Team Leader and the IT Manager with all IT related functions
Troubleshooting and problem solving of user issues (Local and remote)
Maintaining company IT standards and procedures, network security and confidentiality of information
Hardware and Software - setup, repair, configure, troubleshoot
Assisting with general tasks and administration or Ad-hoc tasks and problems
Improving helpdesk turnaround time and escalation of any issues and calls.
Ensure prompt feedback to all calls assigned and do follow ups with users
Assisting with uptime and monitoring of the IT infrastructure
Assisting with the Helpdesk function logging and maintaining all support calls
End user support
Setup printers and wireless for users.
CompTia A+ Essential
CompTia N+ or IT Diploma or MCITP / MCSE (Desktop Engineer) (Current to within 18 months)
3 years experience with exposure to IT systems in an environment with 60 or more users.
Basic knowledge of IP networking and protocols, eg. HTTP, FTP, SMTP, DNS, WINS, DHCP.
Basic understanding of network services, eg email / internet firewall Proxy
Advanced knowledge of Microsoft Windows client operating systems (Windows 7 and Windows 8)
Above average knowledge of commonly used applications (Office 2010 / 13,Internet Explorer, etc)
Highly advanced computer literacy