Desktop Support Technician
Vox Telecom
Thandi Dlamini, Johannesburg, ZA
7d ago

Desktop Technician will have to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment

To provide immediate first line support and daily assistance of all IT related issues

Assisting the regional IT Team Leader and the IT Manager with all IT related functions

Troubleshooting and problem solving of user issues (Local and remote)

Maintaining company IT standards and procedures, network security and confidentiality of information

Hardware and Software - setup, repair, configure, troubleshoot

Assisting with general tasks and administration or Ad-hoc tasks and problems

Improving helpdesk turnaround time and escalation of any issues and calls.

Ensure prompt feedback to all calls assigned and do follow ups with users

Assisting with uptime and monitoring of the IT infrastructure

Assisting with the Helpdesk function logging and maintaining all support calls

End user support

Setup printers and wireless for users.

CompTia A+ Essential

CompTia N+ or IT Diploma or MCITP / MCSE (Desktop Engineer) (Current to within 18 months)

3 years experience with exposure to IT systems in an environment with 60 or more users.

Basic knowledge of IP networking and protocols, eg. HTTP, FTP, SMTP, DNS, WINS, DHCP.

Basic understanding of network services, eg email / internet firewall Proxy

Advanced knowledge of Microsoft Windows client operating systems (Windows 7 and Windows 8)

Above average knowledge of commonly used applications (Office 2010 / 13,Internet Explorer, etc)

Highly advanced computer literacy

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