Service Delivery Coordinator/Worker
Vox Telecom
Cape Town, Western Cape, ZA
5d ago
source : GovNet

Telecommunications, Western Cape CPT - CBD Market Related - Market Related Responsible for the sales, service, billing function, the life cycle of all customer circuit and equipment orders from other receipt through installation.

Job Objecties Responsible for managing and sending managed email and SMS sends on behalf of clients. Responsible for managing and briefing through templates from clients / other departments through to the template team and / or channel partners.

Responsible for overseeing all client template services related projects, which may include collaboration with other department such as integrations.

Responsible for managing all incoming jobs, knowing the status of each one and being able to communicate with clients throughout the process and manage client expectations.

Responsible for maintaining a comprehensive account of projects handled by the services department for reporting purposes.

You will be the main contact between the account management / support team, the client and the integrations team. You need to have an entrepreneurial mind-set and get excited by a fast pace environment where things are constantly changing.

Job Requirements Grade 12. Advanced Computer Skills. Excellent written and verbal communication skills. Experiences with HTML for both web and email.

Experiences with Adobe Cloud suite, particularly photoshop. Minimum of 2+ years’ experience in a similar position. Tech Savvy.

Substantial knowledge of the email, mobile and digital landscape. Great attention to detail. Job Skills Pro-active : a level of pro-activeness is also required.

Continuous improvement is what we are looking for. Attention to detail : this goes hand in hand with good organisational skills.

You will be required to know the status on all your jobs and ensure that no communications get dropped or lost in translation.

Ensure that all queries and tasks are dealt with in a timely and efficient manner. Ownership : you need to be able to take ownership of your responsibilities.

Commitment : this is the main attribute. You are making a commitment to be on time, not to give up when times are tough or clients are difficult, to support other team members and to be the best you can.

Communication skills : the services co-ordinator should speak clearly, concisely and professionally always. You should be able to communicate the value proposition to clients and assist them with any queries and / or question regarding the product and services.

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